YAYA YABOU
Mount Vernon
Summary
Dynamic bar manager with extensive experience at Royal Caribbean International, excelling in multitasking and teamwork. Proven track record in enhancing customer satisfaction through innovative cocktail menus and effective staff training. Skilled in inventory management and workplace safety, consistently optimizing operations to reduce waste and improve service quality.
Professional hospitality specialist with strong background in delivering exceptional customer service and maintaining high standards. Skilled in mixology, order accuracy, and managing high-volume environments. Focused on team collaboration and adapting to changing needs to achieve optimal results. Reliable and personable, ensuring positive guest experience.
As hospitality professional, well-versed in creating enjoyable guest experiences and maintaining welcoming environment. Proven ability to work efficiently in high-pressure settings while ensuring customer satisfaction. Known for effective team collaboration, adaptability, and positive attitude.
Overview
11
11
years of professional experience
Work History
Bar Server
Royal Caribbean International
10.2022 - 04.2023
- Provided exceptional guest service in fast-paced bar environment.
- Prepared and served a variety of beverages according to company standards.
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Collaborated with team members to ensure seamless service during peak hours.
- Engaged with guests to create a welcoming atmosphere and enhance experience.
Utility Bar
Royal Caribbean International
04.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Food and Beverage Trainer
Gambia Tourism and Hospitality Institute {GTHI}
01.2019 - 01.2022
- Developed and delivered training programs on food safety and hygiene standards.
- Facilitated workshops to improve customer service skills among hospitality staff.
- Assisted in creating instructional materials for culinary techniques and beverage preparation.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Collaborated with management to enhance training content based on industry trends.
- Mentored junior trainers to ensure consistency in delivering educational programs.
- Implemented best practices for inventory management within food and beverage operations.
Bar Manager
Djliba Leisure Group
07.2018 - 01.2019
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing service quality and team performance.
- Developed innovative cocktail menus, increasing customer engagement and satisfaction.
- Managed inventory control, optimizing stock levels to reduce waste and costs.
- Collaborated with kitchen staff to ensure timely food and beverage pairings for events.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Restaurant Server
Gambia Tourism and Hospitality Institute
02.2015 - 03.2017
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Trained new staff on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Implemented process improvements that streamlined order taking and reduced wait times.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Served food and beverages promptly with focused attention to customer needs.
Bar Supervisor
Kombo Beach Hotel
05.2016 - 01.2017
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior staff on cocktail preparation and customer service standards.
- Developed and implemented inventory management processes to optimize stock levels.
- Coordinated staff schedules to enhance operational efficiency during peak hours.
- Maintained cleanliness and organization of bar area, adhering to hygiene standards consistently.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Completed bar opening and closing procedures.
Restaurant Supervisor
D'Nubia Seafood
05.2014 - 03.2016
- Supervised daily restaurant operations to ensure high-quality service standards and customer satisfaction.
- Trained and mentored new staff on menu offerings, service protocols, and food safety practices.
- Managed inventory control processes, optimizing stock levels to minimize waste and enhance profitability.
- Developed schedules for staff, ensuring adequate coverage during peak hours while managing labor costs.
- Conducted performance evaluations for team members, identifying areas for development and training opportunities.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
Bar Supervisor
Afram International of The Gambia Romana Hotel
06.2012 - 03.2013
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Analyzed sales trends to adjust beverage offerings and improve profitability margins.
- Led team meetings to foster communication, collaboration, and continuous improvement initiatives.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
Education
Gambia Tourism And Hospitality Institute
West Coast Region Bachelors in Tourism And Hospitality Management - Tourism And Hospitality Management
University of The Gambia
Weast Coast Region (kanifing)01-2018
Diploma in Restaurant And Bar Service - Hotel, Resort And Restaurant Management
Gambia Tourism And Hospitality Institute
West Coast Region 03-2016
Skills
- Multitasking efficiency
- Workplace safety
- Teamwork orientation
- Cleanliness standards
Affiliations
- Association of Information Technology Professionals
Languages
English
Professional Working
Interests
- Learning new cooking techniques and expanding my culinary skills
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- I like trying new recipes and food trends
- Cooking
Timeline
Bar Server
Royal Caribbean International
10.2022 - 04.2023
Utility Bar
Royal Caribbean International
04.2022 - 09.2022
Food and Beverage Trainer
Gambia Tourism and Hospitality Institute {GTHI}
01.2019 - 01.2022
Bar Manager
Djliba Leisure Group
07.2018 - 01.2019
Bar Supervisor
Kombo Beach Hotel
05.2016 - 01.2017
Restaurant Server
Gambia Tourism and Hospitality Institute
02.2015 - 03.2017
Restaurant Supervisor
D'Nubia Seafood
05.2014 - 03.2016
Bar Supervisor
Afram International of The Gambia Romana Hotel
06.2012 - 03.2013
Gambia Tourism And Hospitality Institute
Bachelors in Tourism And Hospitality Management - Tourism And Hospitality Management
University of The Gambia
Diploma in Restaurant And Bar Service - Hotel, Resort And Restaurant Management
Gambia Tourism And Hospitality Institute