YAYANIE SCOW
New Iberia,LA
Summary
Organized and dedicated Unit Secretary with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Unit Secretary
Iberia Medical Center
04.2022 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
Real Estate Agent
AboitizLand. Inc.
07.2016 - 09.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Licensed Insurance Agent
AXA
02.2015 - 07.2016
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Entrepreneur
Ariba- Ariba Mini Bar And Grill
08.2013 - 08.2014
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bank Teller
FAIRBANK
08.2008 - 04.2009
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
Education
No Degree - Medical Insurance And Coding Specialist
Academy of Acadiana
New Iberia01.2022
No Degree - Medical Office Assistant
Academy of Acadiana
New Iberia12.2021
Bachelor of Science - Major in Banking And Finance
University of Cebu
Cebu, Philippines05.2008
Carcar Central National High School
Carcar City, Philippines03.1999
Skills
- Excellent in Customer Service
- Effective Communication and Interpersonal Skills
- Team Player, Reliable, Adaptable and Flexible
- Teamwork and Collaboration
- Nursing Unit Operations
- Telephone Etiquette
- Filing and Charting
- Call Transfers
Accomplishments
- Got the highest GPA on my both Skilled Courses
- Awarded as Highest Sales for 3 Days Event in Real Estate
Timeline
Unit Secretary
Iberia Medical Center
04.2022 - Current
Real Estate Agent
AboitizLand. Inc.
07.2016 - 09.2017
Licensed Insurance Agent
AXA
02.2015 - 07.2016
Entrepreneur
Ariba- Ariba Mini Bar And Grill
08.2013 - 08.2014
Bank Teller
FAIRBANK
08.2008 - 04.2009
No Degree - Medical Insurance And Coding Specialist
Academy of Acadiana
No Degree - Medical Office Assistant
Academy of Acadiana
Bachelor of Science - Major in Banking And Finance
University of Cebu
Carcar Central National High School
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