Yaylen Cruz Urvina
Claymont,Delaware
Summary
Reliable and upbeat Style Consultant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
Target
05.2022 - Current
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed efficient cash register operations.
- Efficiently wrapped, boxed and stowed department products for in-store pickup and delivery orders.
Sales Associate
Season Pizza
04.2021 - 04.2022
- Provided exceptional services and pleasant shopping experiences to customers.
- Recommended complementary purchases to customers, increasing revenue.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Follow intended procedures and adhere to safety guidelines.
- Effectively communicating feedback to management regarding any customer and or building concerns.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers to build rapport and loyalty.
- Wrapped and boxed customer food orders.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Education
Associate of Applied Business - Business
Delaware Technical And Community College
Newark, DE06.2025
High School Diploma -
Brandywine High School
Wilmington, DE06.2022
Skills
- Flexible schedule
- Strong organizational and visual skills
- Ability to work collaboratively and independently
- Keen to the importance of efficiency & strategic time management
- Effective communicator
- Adaptability / problem solving skills
- Experience in regards to lifting/handling heavy products and load
- Active and precise listener
- Customer service assistance
- Able to work in a fast paced environment
- Experience fulfilling supervisor duties in the absence of a store manager
- Product knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Target
05.2022 - Current
Sales Associate
Season Pizza
04.2021 - 04.2022
Associate of Applied Business - Business
Delaware Technical And Community College
High School Diploma -
Brandywine High School
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