Yayoi Sahitau
Lake Zurich,IL
Summary
Dynamic professional with a proven track record at Yusen Logistics (Americas), Inc., where I elevated customer satisfaction through expert complaint resolution and decision-making. Skilled in performance evaluation and customer service, I excel in team development and problem-solving, significantly enhancing client relations and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Yusen Logistics (Americas), Inc
04.2017 - Current
- Coached employees through day-to-day work and complex problems.
- Actively supported agents by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Customer Service Representative
Yusen Logistics (Americas), Inc.
11.2009 - 03.2017
- Responded to customer requests to meet their deadline of freight delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with other department staff mebers to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Engineer Assistant
Waltex, Inc.
03.2008 - 09.2009
- Assisted engineers in designing automated industrial machines for auto manufacturers.
- Assisted office and payroll duties.
- Translated Japanese to English in internal and external meetings.
Education
Bachelor of Arts - International Business
Northeastern State University
Tahlequah, OK12.2007
Skills
- Performance Evaluation
- Complaint resolution
- Decision-Making
- Team Development
- Problem-Solving
- Account Management
- Customer Service
Languages
Japanese
Native or Bilingual
Timeline
Customer Service Supervisor
Yusen Logistics (Americas), Inc
04.2017 - Current
Customer Service Representative
Yusen Logistics (Americas), Inc.
11.2009 - 03.2017
Engineer Assistant
Waltex, Inc.
03.2008 - 09.2009
Bachelor of Arts - International Business
Northeastern State University
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