Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Yayre Mendoza Benitez

Salisbury,NC

Summary

Skilled in customer service and office administration. Experience includes assisting customers, providing help in both Spanish and English, managing office operations, and coordinating with various departments to ensure smooth business functioning. Strengths encompass problem-solving, multitasking, and communication skills, paired with the ability to work collaboratively in team-focused environments. Previous roles have seen significant improvements in customer satisfaction levels and streamlined office procedures.

Resourceful Customer Service Office Assistant, known for high productivity and efficient task completion. Skilled in client communication and complaint resolution. Excel in time management, adaptability, and problem-solving to enhance customer satisfaction and team effectiveness.

Polite and attentive professional offering excellent customer service, organization, and time management skills. Skilled in coordinating invoicing and billing activities. Reliable Customer Service Representative.

Skilled communicator and problem solver working effectively and productively with diverse customers and individual needs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled working in new situations/environment/ new challenges to best enhance the workplace

Overview

4
4
years of professional experience
1
1
Certification

Work History

AT&T Rep/Tech

AT&T
Salisbury, North Carolina
02.2025 - Current
  • Accurately manage & receive daily inventory, with the OPUS system & SALESFORCE
  • Customer service approximately 50% of the workday, addressing both technical and non-technical inquiries
  • Successfully ticket issues using multiple systems
  • Use systems like DTS, ACER & DELL desktops daily
  • Accomplished troubleshooting of devices for app, connectivity, and network issues
  • Educated customers on mobile plans and features to enhance satisfaction.
  • Monitored inventory levels and coordinated with suppliers for restocking.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Participated in training sessions designed to improve overall job performance

Customer Service Office Assistant

Food Lion
Salisbury, NC
10.2023 - Current
  • Handled cash transactions and processed customer payments efficiently.
  • Maintained organized merchandise displays on the sales floor.
  • Assisted customers with inquiries and provided product information.
  • Supported team members by coordinating schedules and tasks.
  • Communicated store promotions and special offers to customers effectively.
  • Collaborated with management to improve customer service procedures.
  • Troubleshot office equipment, computer hardware and software issues.
  • Trained staff members to perform work activities and use computer applications.
  • Bilingual
  • Handled customer needs
  • Sale specific items to hit weekly/daily goal
  • Monitored and directed work of lower-level clerks.

Warehouse Assistant

Shoe show
Concord, North Carolina
01.2022 - 10.2023
  • Organized inventory and maintained stock levels for efficient order fulfillment.
  • Operated material handling equipment to transport products within the warehouse.
  • Assisted in receiving and inspecting incoming shipments for quality control.
  • Collaborated with team members to ensure timely product distribution.
  • Executed daily cleaning and organization tasks to maintain a safe workspace.
  • Inspected and moved products to designated areas in warehouse.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Trained new employees regarding warehouse procedures and standards.

Education

Salisbury High School
Salisbury, NC
05.2020

Skills

  • Account setup & password reset launches
  • Inventory management
  • Point of sale operation
  • 5yr Customer service
  • Proficient Bilingual speaker and writer
  • Avid listener
  • Windows & basic macOS support
  • Familiar with Google Workspace (Docs, Gmail)
  • Team work motivated
  • Active listening and problem solving skills to address customer concerns effectively
  • Familiar with Microsoft 365 (Outlook, Word, Excel)
  • User account setup & password resets (Active Directory
  • Help Desk Support
  • Technical trouble shooting support, along with networking and connectivity troubleshooting
  • Ticketing Systems & Incident Management
  • Effective communication

Certification

  • CNA CERTIFICATION

Languages

  • Spanish
  • English

Accomplishments

Top tech & sales performer for 2 months straight 

Timeline

AT&T Rep/Tech

AT&T
02.2025 - Current

Customer Service Office Assistant

Food Lion
10.2023 - Current

Warehouse Assistant

Shoe show
01.2022 - 10.2023

Salisbury High School
Yayre Mendoza Benitez