Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yazmin Caraballo

Summary

Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.

Overview

7
7
years of professional experience

Work History

Customer Care Associate

Evolent Health
11.2021 - Current
  • Handle inbound calls professionally, providing information and assistance to callers dealing with prior authorizations.
  • Efficiently navigate and utilize various software for data entry and information retrieval.
  • Collaborate with team members to ensure timely and accurate resolution of customer inquiries.
  • Maintain thorough documentation of customer interactions and issue resolution.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.

Hostess

Omni Resort
01.2017 - 02.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Volunteer

Priority Charter Schools
06.2016 - 08.2016
  • I performed a wide range of assigned tasks for a Charter School. This included copying, cutting, sorting, collating workbooks.
  • Putting up or down bulletin boards.
  • Used strong interpersonal communication skills to convey information to administrative staff.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

High School Diploma -

Zenith High School
Kissimmee, FL
05.2016

Skills

  • Customer Service
  • Appointment Scheduling
  • Payment Processing
  • Data Entry
  • Multi-Tasker
  • Documentation and Reporting
  • Inbound Customer Service
  • Problem Resolution
  • Typing
  • Attaching Faxes
  • Microsoft Word Efficient
  • Database Research

Timeline

Customer Care Associate

Evolent Health
11.2021 - Current

Hostess

Omni Resort
01.2017 - 02.2020

Volunteer

Priority Charter Schools
06.2016 - 08.2016

High School Diploma -

Zenith High School

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Yazmin Caraballo