Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Yazan awad

Nashville,TN

Summary

Proven leader at Assurant with a track record of enhancing team productivity and fostering a collaborative environment. Specializes in problem-solving and attention to detail, significantly improving project outcomes. Skilled in conflict resolution and staff training, achieving high levels of team motivation and performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Buff & Polish Acting Team Leader

Assurant
07.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Upgrade the qualified phones by using manual buffing in order to remove all the scratches allover the screen, and provided a good training for all the team members so they can work with high tech machines.

Backup Team Leader of SCA

Assurant
10.2022 - 07.2023
  • Enhanced team productivity with streamlined processes for backup and recovery tasks, and provided a safety orientation for the whole team members in order to have a safe work place..
  • processed the failure phones and ensured that the will pass the functionality test, and provided a full support for a team consist of 13 people
  • Maintained compliance with industry regulations, implementing necessary security measures for sensitive data protection.
  • Served as an escalation point for complex technical issues encountered during the execution of routine backups tasks.

Phones Inspector Tech

Assurant
08.2021 - 10.2022
  • Diagnosed phones issues and investigated why did they fail during functionality test.
  • Troubleshooted the phone and ensured that all data is correctly erased.
  • verified that the phone IMEI and model are matched withe finial label before it goes to the costumer.
  • Paying attention to details and keep the high performance and productivity that meets Assurant 's way.

Phones Processer

HYLA Mobile
03.2020 - 08.2021
  • Received costumer traded in phones and ensured that they are qualified for trading in criteria.
  • Ensured that the phones have all the sim cards removed and they are fully charged, and get them ready for grading process.
  • Maintained accurate grading based on the phones condition and keep the high productivity.
  • Ensured that all costumer's data will be erased completely, and the phone is completley functional.

Education

Associate of Science - IT Network Security

NSCC
Nashville

Associate of Science - Surveying

Grnada College
Jordan, Irbid
08-2016

High School Diploma -

Al Bader
Syria
11-2013

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Staff Training
  • People Management
  • Documentation And Reporting
  • Conflict Resolution
  • Safety
  • Leading Team Meetings
  • Team building

Accomplishments

  • Built a team of 10 people for B&P department, and provided a training for the all team members about the new technology that it has come recently to our shift.
  • Collaborated with team of ten in the development of B&P department.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Certified The National Society of Leadership And Success, Nashville State Community College - Fall Semester, 2019
  • Certified Star Award, Assurant - July,2024. Recognized by Greg Smith.

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Buff & Polish Acting Team Leader

Assurant
07.2024 - Current

Backup Team Leader of SCA

Assurant
10.2022 - 07.2023

Phones Inspector Tech

Assurant
08.2021 - 10.2022

Phones Processer

HYLA Mobile
03.2020 - 08.2021

Associate of Science - IT Network Security

NSCC

Associate of Science - Surveying

Grnada College

High School Diploma -

Al Bader

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Yazan awad