A detail-oriented individual who is committed to delivering a superior work ethic and capable of optimal job performance. Currently seeking to utilize both experience and increase productivity while growing in Housing and Customer Service.
•Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
•Updated and maintained rental agreement files and documents.
•Answered telephones to assist customers and resolve issues.
•Explained policies and reviewed documentation to obtain signatures.
•Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
•Coordinated shuttle services by communicating with drivers.
•Processed exchange requests in computer system.
Delivered positive reinforcement and constructive criticism for employee work efforts.
• Established and enforced clear safety policies to protect workers from injury.
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Retail Operations
Employee Scheduling
Problem-Solving
Time Management
Organizational Skills
Schedule Management
Team building
Customer Relationship Management
Microsoft
Google chrome