Yazan Hersh
Orange County,USA
Summary
Dynamic Computer Engineering graduate with strong software development and database management expertise, complemented by a robust background in sales that fosters exceptional customer relations and drives impactful results. Proven ability to thrive in fast-paced technical environments, focusing on software development and hardware integration. Demonstrated proficiency in programming and troubleshooting, effectively resolving complex issues to enhance operational efficiency. Eager to transition into a new field, leveraging transferable skills to make meaningful contributions and drive success.
Overview
2
2
years of professional experience
Work History
IT Support
LAN WAN Enterprise
08.2022 - 08.2024
- Troubleshooting & Issue Resolution: Diagnosed and resolved hardware, software, and network-related issues. Escalated complex technical challenges to senior team members to guarantee timely and efficient problem resolution.
- System Maintenance: Conducted regular system updates, data backups, and performance monitoring to maintain operational reliability and prevent service disruptions.
- User Support & Training: Acted as the first point of contact for user inquiries, offering clear and effective guidance on basic IT procedures and troubleshooting steps to enhance user confidence and satisfaction.
- Operational Support: Assisted in configuring workstations, managing network connections, and monitoring system health to ensure stable and secure infrastructure performance.
- Documentation & Reporting: Recorded issue logs, system updates, and maintenance activities to support transparency, track performance, and inform future improvements.
Education
Bachelor of Science - Computer Engineering
California State University
San Bernardino, CA05.2024
Skills
- Programming Languages: Python, Java, C
- Database Management: SQL
- Tools: Visual Studio Code
- Web Technologies: HTML
- Microsoft Office
- Networking
RELEVANT COURSEWORK
- Machine Learning
- Signals & Systems
- Data Structure
- Sustainable Engineering Design
- Database Management Systems
- Analog Circuit Design & Analysis
- Robotics & Control
Timeline
IT Support
LAN WAN Enterprise
08.2022 - 08.2024
Bachelor of Science - Computer Engineering
California State University
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