Yazan Hijazi
Akron
Summary
I'm a quick-learning individual who worked in a variety of jobs and learned a lot going through learning and, studying at the same time was and still is a beautiful experience that made me learn a lot and gain a lot. At the same time, it's definitely a worth experience because of how many skills can teach especially for me, it made me a successful independent individual who dreams of reaching the skies soon.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Crew Member/Cashier
Hanini
10.2022 - 06.2024
- Used the computer and tablets to enter information from customer calls and onsite service visits into the company's system.
- Provided support and mentoring to new team members as they learned various navigational duties, such as helping customers and training them on making food.
- Processed new orders quickly and accurately, completing a lot of daily transactions.
- I was in charge of issuing receipts, refunds, change, and tickets.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member Staff
LMT Hartville
05.2022 - 10.2022
- Used appropriate materials to package items like glass and other goods to prevent damage during shipping.
- Properly assembled boxes and crates to protect materials during transportation.
- Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment.
- Kept my workspace neat, clean, and safe to avoid hazards.
Team Member
Dunkin' Dounts
01.2022 - 05.2022
- Used a point-of-sale system to enter orders, process payments, and issue receipts.
- Handled customer complaints and kept the checkout area clean and tidy.
- Counted drawers quickly and accurately at the start and end of each shift.
Education
Bachelor of Science - Professional Pilot
Kent State University
Kent01.2026
High School - undefined
Green High School
Uniontown01.2022
Skills
- Heavy lifting
- Time management skills
- Customer needs assessment
- Computer literate
- Creative problem solving
- Customer service
- Excellent communication
- Quick learner
- Phone etiquette
- File management
- Hospitality services
- Package and mail receipt
- Guest relations
- Cash handling
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Japanese
Limited Working
Timeline
Front Desk Receptionist
Comfort Inn & Suites
07.2024 - Current
Crew Member/Cashier
Hanini
10.2022 - 06.2024
Crew Member Staff
LMT Hartville
05.2022 - 10.2022
Team Member
Dunkin' Dounts
01.2022 - 05.2022
High School - undefined
Green High School
Bachelor of Science - Professional Pilot
Kent State University