Yazan Sbitani
Los Angeles,CA
Summary
Detail-oriented Supply Chain and Customer Service Specialist with 3+ years of experience in managing order fulfillment, logistics, and customer relations in fast-paced manufacturing and logistics environments. Proven track record in coordinating international shipments, ensuring compliance with regulations, and optimizing end-to-end supply chain processes. Proficient in SAP and skilled at improving operational efficiency and delivering exceptional customer service. Strong communication and leadership skills, with the ability to work across teams to meet customer and company goals.
Overview
6
6
years of professional experience
Work History
Supply Chain and Customer Service Specialist
Armanino Foods of Distinction, Inc
Hayward, CA
03.2022 - Current
- Managed the end-to-end supply chain process for the production and distribution of specialty food products, ensuring timely delivery of goods to national and international customers.
- Utilized SAP to manage customer orders, invoicing, and inventory tracking, reducing order processing times by 20%.
- Coordinated international shipments and ensured compliance with U.S. Customs regulations for imports and exports.
- Collaborated with logistics partners, including FedEx and UPS, to facilitate smooth domestic and international shipping operations.
- Provided support to the sales team by maintaining pricing lists, resolving customer issues, and ensuring accurate order fulfillment.
- Trained and mentored customer service staff, leading performance reviews and setting goals to improve service quality.
Customer Service and Logistics Coordinator
Expeditors International
Los Angeles, CA
03.2021 - 02.2022
- Coordinated import and export activities, managing relationships with customs brokers and ensuring timely and compliant arrival of shipments.
- Managed customer orders in SAP, ensuring that all shipping and regulatory documentation was accurately processed for compliance.
- Advised the sales and marketing teams on carrier selection and provided cost analysis, helping to optimize shipping routes and reduce costs.
- Maintained high levels of customer satisfaction by resolving issues related to delivery schedules, pricing discrepancies, and order fulfillment.
- Improved on-time delivery by 15% through enhanced coordination between the logistics team and external vendors.
Customer Service Lead
The Home Depot Inc
Perris, CA
03.2019 - 02.2021
- Led a team of 5 customer service representatives, providing hands-on support for order management, invoicing, and shipment tracking.
- Diagnosed and resolved supply chain issues, achieving a 90% first-time resolution rate for customer inquiries.
- Collaborated with internal departments and external vendors to ensure seamless operations across the supply chain.
- Trained new team members on SAP functionality and best practices, resulting in a more efficient team and higher customer satisfaction scores.
Education
Bachelor of Science - Global Supply Chain Management
California State University
Northridge, CA05-2024
Associate of Science - Business Administration
Los Angeles Pierce College
Woodland, CA05-2019
Skills
- SAP Proficiency
- Import/Export Management
- Customer Relationship Management (CRM)
- Logistics Operations & Carrier Selection
- US Customs Compliance
- MS Office Suite (Word, Excel, Outlook)
- Team Leadership & Training
- Problem Solving in Supply Chain
Accomplishments
- Reduced international shipment delays by 15% through better coordination with customs brokers and logistics providers.
- Successfully implemented a new SAP module for customer order tracking, improving order accuracy and reducing delays by 20%.
- Achieved a 30% improvement in customer satisfaction scores by resolving pricing and invoicing issues within 24 hours.
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Supply Chain and Customer Service Specialist
Armanino Foods of Distinction, Inc
03.2022 - Current
Customer Service and Logistics Coordinator
Expeditors International
03.2021 - 02.2022
Customer Service Lead
The Home Depot Inc
03.2019 - 02.2021
Bachelor of Science - Global Supply Chain Management
California State University
Associate of Science - Business Administration
Los Angeles Pierce College
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