Yazan Wedyan
Los Angeles,CA
Summary
- Graduated with a 3.8 GPA or earned honors such as Dean’s List for 3 consecutive semesters.
- Completed a capstone project on digital marketing strategies for small businesses, which involved analyzing case studies and creating a comprehensive digital marketing plan and resulted in a top grade of A+ and recognition from the department.
- Led a team of 4 students in a class project focused on creating a business plan for a startup, including financial forecasting, marketing strategy, and operational structure, achieving the highest score in the class and positive feedback from the professor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
G2 Secured Staff
12.2017 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Business Administration - Business Administration
International American University
3440 Wilshire Blvd STE 1000, Los Angeles, CA 9001001.2023
Skills
Project management
Team leadership
Decision-making
Strategic planning
Time management
Operations management
Certification
Certificate of Web Development
Timeline
Customer Service Representative
G2 Secured Staff
12.2017 - 09.2024
Bachelor Of Business Administration - Business Administration
International American University
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