Customer-oriented Store Manager offering over 7 years of experience in retail operations, sales and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Ihome Furniture
Bakersfield, CA
01.2017 - Current
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Compiled reports on sales activity, progress towards goals, and other metrics.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Monitored customer order process and addressed customer issues.
Maintained accurate records of customer interactions and transactions.
Maintained current store, product, and promotional knowledge to drive consistent sales.
Gathered information from clients to create solutions that achieved business needs and desires.
Greeted and assisted customers to foster positive experiences.
Recruited, hired and trained new hires to optimize profitability.
Conducted market research to identify industry trends and customer needs.
Posed as models for advertising, artistic creation and display of goods.
Educated customers about products and services offered by the company.
Resolved customer complaints promptly and efficiently.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Adhered to company initiatives and achieved established goals.
Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Reset store displays for special events and seasonal merchandise changes.
Monitored inventory levels and placed orders as needed.
Achieved cost-savings by developing functional solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.