YAZAN A COTTON

• Organized instructional materials and activities for special education classrooms.
• Monitored student progress and provided feedback to teachers.
• Assisted teachers in providing accommodations for students who need additional support.
• Supported classroom teachers by supervising students during lunch and recess periods or field trips.
• Provided support services such as tutoring or guidance counseling when needed.
• Facilitated small group instruction for targeted skill development.
• Implemented behavior management strategies designed by the teacher or behavioral specialist.

• Assisted teachers with planning and preparing lessons for autistic children.
• Provided guidance to students in the classroom setting.
• Created and maintained positive relationships with students, parents, and colleagues.
• Collaborated with special education staff to develop Individualized Education Plans.
• Organized instructional materials and activities for special education classrooms.
• Administered standardized tests under the supervision of certified personnel.
• Conducted assessments of student skills to identify needs and develop instructional plans.
• Monitored student progress and provided feedback to teachers.
• Assisted teachers in providing accommodations for students who need additional support.
• Provided support services such as tutoring or guidance counseling when needed.

• Monitored radio frequencies to ensure proper communication between bus operators in the field and dispatch office.
• Assigned drivers to appropriate routes based off schedule needs.
• Communicate with Phoenix PD, Fire Department and Paramedics on a regular basis.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Verified driver credentials prior to assigning them a route or task.
• Provided timely updates to customers regarding their orders or requests.

• Provide excellent customer service based off a Q/A structure
• Dispatch various different restaurants while contracted with Door Dash through Aston Carter temp agency
• Made sure customers received their orders correctly and that payment was received accurately
• Contacted restaurant in all of North America including Canada to make sure guest received the proper service needed
• Utilized Microsoft teams and Google suites on a daily basis while also using slack for in-house communication amongst Door Dash employees.

Silvertrac

• WFH eligibility worker, utilize multi screens as well as the state software and some 3rd party software for investigations
• Completed customer applications on Health - E- Arizona Plus via phone and also did the eligibility interviews.
• Attended workshops, seminars, and conferences related to public assistance programs.
• Developed comprehensive reports detailing each applicant's eligibility status.
• Advised supervisors on complex cases requiring additional review or special consideration.