Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YAZEN MOHAMMAD

Winter Haven,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Information Customer Support Analyst (Tier One)

PUBLIX SUPER MARKETS, INC.
02.2022 - Current
  • Recognized escalation needs and connected customers with advanced support staff.
  • Troubleshot problems with software, hardware and networking for users.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Worked within task management system to receive, manage and close support requests.
  • Crafted intelligent, professional responses to emailed and web chat customer questions.
  • Researched and identified solutions to technical problems.

Pharmacy Technician

PUBLIX SUPER MARKETS, INC.
04.2019 - 02.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.


Stock Clerk

PUBLIX SUPER MARKETS, INC.
06.2016 - 04.2019
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Conducted inventory and restocked items throughout day.
  • Checked and pulled defective or expired products from shelves.
  • Applied proper safety procedures in store, and immediately informed management of safety concerns.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Greeted customers and directed to requested products.
  • Completed physical inventory counts each month.

Front Service Clerk

PUBLIX SUPER MARKETS, INC.
11.2014 - 06.2016
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.

Education

Bachelor of Applied Science, Business Information Technology -

Polk State College
05.2025

Associate in arts -

Polk State College
05.2022

Skills

  • Knowledge Base
  • Customer Relationship Management
  • Customer Implementation Support
  • Complex Issues Management
  • Technical Support and Assistance
  • Information Updates

Languages

Arabic
Native or Bilingual

Timeline

Information Customer Support Analyst (Tier One)

PUBLIX SUPER MARKETS, INC.
02.2022 - Current

Pharmacy Technician

PUBLIX SUPER MARKETS, INC.
04.2019 - 02.2022

Stock Clerk

PUBLIX SUPER MARKETS, INC.
06.2016 - 04.2019

Front Service Clerk

PUBLIX SUPER MARKETS, INC.
11.2014 - 06.2016

Bachelor of Applied Science, Business Information Technology -

Polk State College

Associate in arts -

Polk State College

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YAZEN MOHAMMAD