Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Yazil Estrada

Yazil Estrada

Retail Manager
Houston,TX

Summary

Dynamic leader with a proven track record at Claire's Stores Inc, where I enhanced customer satisfaction and boosted sales through strategic visual merchandising and effective team management. Skilled in multitasking and complex problem-solving, I fostered a culture of continuous learning and collaboration, significantly contributing to the store's success.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Claire’s
06.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Retail Store Manager

Claires Stores Inc
10.2021 - 06.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Sales Associate

Claire’s
03.2018 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to ensure repeat business.
  • Support managers to ensure the store is functioning smoothly
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Furr High School
Houston, TX
06.2018

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service
  • Strong multi-tasking
  • Retail Operations
  • Highly motivated
  • Stockroom Management
  • Decision-making skill
  • Friendly and outgoing
  • Dependable and reliable
  • Sales Growth
  • Inventory Control
  • Store maintenance
  • Accurate money handling
  • Visual Merchandising
  • Merchandise Strategizing
  • Sales Leadership
  • Scheduling knowledge
  • Shift Scheduling
  • Stock management
  • Store Opening and Closing
  • Goal Setting
  • Employee Scheduling
  • Detail Oriented
  • Staff Management
  • Decision-Making
  • Retail Employee Training
  • Upselling and Cross Selling

References

Angelika Glennon (Past Manager)

832-732-1462


Deborah Powell (Past Manager)

832-310-4886

Languages

Spanish
Limited Working

Timeline

Assistant Store Manager

Claire’s
06.2023 - Current

Retail Store Manager

Claires Stores Inc
10.2021 - 06.2023

Sales Associate

Claire’s
03.2018 - 10.2021

Furr High School

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