Nordstrom Rack Experience Dynamic sales professional with a proven track record of consistently exceeding targets and driving significant revenue growth. Demonstrated ability to meet and surpass quotas by implementing high-impact sales strategies, upselling techniques, and consultative approaches—resulting in measurable gains for both individual and team performance.
Experience in management and team leadership with a strong emphasis on collaboration and coaching. Whether training new hires or coordinating with cross‑functional teams, your inclusive leadership style supports shared success and consistent goal attainment even in fast‑paced environments.
STAGE NINE EXPERIENCE
I managed day-to-day operations in the absence of senior leadership, leading a team of around ten sales associates when no manager was on duty. I handled shift coordination, assigned responsibilities, and ensured the floor stayed organized and productive. I also stepped in to resolve escalated customer issues, acting with diplomacy and critical thinking to maintain service quality and reinforce customer trust
In addition to general sales responsibilities, I earned commission through the sale of artwork, drawing on my product knowledge and relationship-building skills to maximize revenue. I supported private events within the store—helping with setup, merchandise display, and checkout operations—demonstrating adaptability and event coordination strengths similar to those outlined in retail assistant manager roles
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom
02.2025 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Sales Associate/Assistant Manager
Stage Nine
07.2022 - 01.2025
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
East Palo Alto Academy
East Palo Alto
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Problem-solving
Cash handling
Flexible schedule
Sales expertise
Store opening and closing
Strategic planning
Sales development
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Supervised team of 10 staff members.
Certification
Phlebotomy, Phlebotomy USA - 01/17/25 - 02/12/2025