YAZILENI WHISLER
Colorado Springs,CO
Summary
Professional with extensive experience in law and customer service. Highly responsible and effectively interacting with administrative staff and clients. Hardworking employee with desire to take on new challenges. Strong work ethic, adaptability, exceptional interpersonal skills, and customer service skills. Devoted to giving every client a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Fingerprint Specialist
Lutheran Family Services Refugee Programs
COLORADO SPRINGS, Colorado
02.2023 - Current
- Coordinates with sponsors, shelters, and LIRS to schedule fingerprint appointments for sponsors.
- Maintains regular and timely communication with ILS team around any issues of concern during the appointment with a sponsor.
- Explained to the sponsor the fingerprint process in an easy-to-digest and clear manner.
- Enters sponsors' information accurately into the fingerprint database, conducts the digital fingerprints, and submits the completed information electronically.
- Screens clients, family members and dependents for purpose of visit.
- Audited agency's legal documents to verify compliant policies and procedures.
- Supports the team and coordinates with department staff in providing comprehensive services to clients.
- Performs various administrative task and other duties as assigned.
Assistant Teacher
COLORADO MILITARY ACADEMY
COLORADO SPRINGS, CO
08.2021 - 01.2023
- Assist with setting up and cleaning up of the classroom each day.
- Supervise children at lunch, recess, classroom, cafeteria, dismissal and field trips.
- Assist with those who needed more help in class or falling behind.
- Provided one-on-one help to struggling students during study hall sessions.
Customer Experience Associate
Army And Air Force Exchange Service AAFEES
Colorado Springs, Colorado
11.2017 - 10.2020
- Delivered an exceptional customer experience through proactive and customer-focused behavior and actions.
- Actively evaluated customer needs by listening, providing solutions and making recommendations to maximize customer satisfaction and loyalty.
- Handled multiple transactions, including accepting payments from customers.
- Utilized conflict resolution and problem-solving skills to resolve disputes and customer complaints quickly and professionally.
Education
Certificate - English As A Second Language
Pikes Peak Community College
Colorado Springs, CO12-2021
BACHELOR 'S DEGREE IN LAW SCHOOL - Law
Rafael Urdaneta University
Venezuela08-2008
Skills
- Customer Experience
- Excellent written, verbal, and interpersonal communication skills
- Organizational Skills
- Problem-Solving Abilities
- Attention to Detail
- Adaptability and Flexibility
- Proficient in Microsoft Office and Google
- Experience working at a startup or fast-paced work environment
- Bilingual in Spanish and English both written and oral
Timeline
Fingerprint Specialist
Lutheran Family Services Refugee Programs
02.2023 - Current
Assistant Teacher
COLORADO MILITARY ACADEMY
08.2021 - 01.2023
Customer Experience Associate
Army And Air Force Exchange Service AAFEES
11.2017 - 10.2020
Certificate - English As A Second Language
Pikes Peak Community College
BACHELOR 'S DEGREE IN LAW SCHOOL - Law
Rafael Urdaneta University
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