Yazlim Ortega
Laughlin,NV
Summary
Proven track record in enhancing resident satisfaction and engagement through effective communication and community events. Skilled in problem-solving and budget control, ensuring streamlined operations and compliance in property management.
Overview
14
14
years of professional experience
Work History
Affordable Community Director
FPI Management
03.2024 - Current
- Coordinated community events to foster resident engagement and build relationships.
- Developed and implemented marketing strategies to attract new residents.
- Managed resident communications, addressing concerns and enhancing satisfaction.
- Collaborated with maintenance team to ensure timely resolution of service requests.
- Trained newly hired personnel on best practices and essential knowledge required for their roles.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Established robust social media presence for the community that attracted new residents.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Streamlined administrative processes, resulting in a more efficient workflow for staff members.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
Community Manager
ANZA Management
06.2012 - 03.2024
- Developed and implemented community engagement strategies to enhance resident satisfaction.
- Facilitated communication between residents and management, addressing concerns promptly and effectively.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Analyzed resident feedback to identify trends and improve service offerings within the community.
- Managed social media platforms to promote community activities and engage with residents online.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Education
Associate of Science - Social Sciences
MCC
Bullhead City, AZCAM
Nevada Apartments Association, NVSkills
- Tenant engagement
- Financial transaction processing
- Effective documentation practices
- Community involvement strategies
- Budget control
- Budget administration
- Fair housing compliance
- Marketing implementation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer service-focused
- Adaptability and flexibility
- Property management
- Property marketing
Accomplishments
- Supervised team of 4-10 staff members.
Timeline
Affordable Community Director
FPI Management
03.2024 - Current
Community Manager
ANZA Management
06.2012 - 03.2024
Associate of Science - Social Sciences
MCC
CAM