Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yazline Nazario

Allentown,Pennsylvania

Summary

Driven professional with a proven track record at Concentrix and QVC in enhancing client engagement and streamlining support workflows. Excelled in relationship building and strategic planning, achieving significant improvements in customer service efficiency. Skilled in data interpretation and critical thinking, adept at training and mentoring with a focus on achieving results and supporting student development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Advisor II, Customer Service

Concentrix
01.2024 - Current
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Anticipated responses and prepared clear and articulate answers.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Advocated for students to access available resources.
  • Provided resources to support students in achieving career goals.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Improved response times by developing efficient support workflows that ensured quick resolution of customer issues.
  • Reduced downtime for clients by proactively monitoring and resolving infrastructure issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Inventory Specialist

QVC
02.2021 - 03.2024
  • Developed estimates by costing materials, supplies, and labor.
  • Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
  • Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
  • Provided comprehensive training for new hires on warehouse procedures, safety protocols, and equipment usage.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed physical inventory counts each month.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Maintained up-to-date knowledge of product and service changes.
  • Performed data entry and completed proper paperwork.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Education

High School Diploma -

Louis E Dieruff High School
Allentown, PA
06.2013

Skills

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Presentations and public speaking
  • Data Interpretation
  • Research abilities
  • Client Engagement
  • Student Development
  • Critical Thinking
  • Attention to Detail
  • Problem-Solving
  • Decision-Making
  • Student Support

Timeline

Advisor II, Customer Service

Concentrix
01.2024 - Current

Inventory Specialist

QVC
02.2021 - 03.2024

High School Diploma -

Louis E Dieruff High School

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Yazline Nazario