Yazmari Lebron
Lowell,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Lowell General Hospital
04.2022 - Current
- Scheduling patients for blood work and updating MR
- Handle calls
- Register to see doctors and bill insurance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Cashier/Customer Service
Haffner's
11.2021 - 04.2022
- Greet customers, handle cash, keep store clean, resolve customer issues, close store.
- Restocked and organized merchandise in front lanes.
Customer Service Supervisor (CSS)
Worldwide Flight Services
07.2020 - 09.2020
- Provide efficient customer service and increasing customer satisfaction
- Weekly payroll experienced
- Hiring coordinator and dealing with all personal employee files
- Requesting I-9 Forms and administering required testings for current and new employees, such as audiograms and drug testing
Customer Service Representative
US Petroleum
03.2020 - 07.2020
- As a customer service representative duties include answering phone and assisting customer with any questions they may have
- Handling money and opening the store
- Responsible for ordering supplies and stocking all inventory
- Paperwork for daily sales must be completed daily
- Cleaning the store and restrooms.
Lead Customer Service Representative
Circle K
11.2017 - 03.2019
- The Lead Customer position consist of great customer service, resolving customer issues, maintain presence of store, handling inventory, handling cash, working different shifts at moment's notice.
Customer Service and Ramp Service Supervisor
Worldwide Flight Services
11.2015 - 03.2017
- Certified Ramp Service Clerk trainer for Allegiant airlines
- Drugs and Alcohol awareness certified
- Provide efficient customer service and increasing customer satisfaction
- Weekly payroll experienced
- Hiring coordinator and dealing with all personal employee files
- Team leader and ensuring that my employees feel great at work and want to come in everyday, Motivational speaker.
Operations Agent
Worldwide Flight Services
08.2013 - 10.2015
- Provided essential information to team members to ensure safety and organization for crews
- Assisted flight crew and management teams with daily duties such as filing and recording of all information on each flight and its passengers
- Maintained a organized environment to help team members complete their duties efficiently
- Assisted Worldwide Flight Services manager with all his duties involving employees, scheduling, motivational speaking and problem solving.
Ramp Service Clerk
Quick Flight
04.2012 - 08.2013
- Job consisted of handling baggage and servicing aircrafts for Allegiant Airlines
- Represented company well by following safety procedures and assisting those in need
- Loaded baggage and offloaded in a timely manner so as not to interfere with other operations and with the customers time as well
- Assisted in maintaining appearance of aircrafts for next day flights.
Customer Service Agent
Quick Flight
12.2011 - 04.2012
- Improved customer satisfaction
- Resolved any issues or concerns customers may have had about the airline
- Managed time well when processing customers through checking in or boarding flights
- Represented company well by showing up on time and keep appearance well maintained.
Education
GED - General Studies
Adult Learning Center
Lawrence, MA01.2009
Skills
- Microsoft Office (2 years)
- Payroll Processing (2 years)
- Customer Service Skills (5 years)
- Multi-Line Phone System (2 years)
- Organizational Skills (5 years)
- Bilingual
- Operations Management
- Registration and Admissions
Certification
Ramp Service Clerk Trainer (Allegiant) - 05/01/15 to 03/01/17
Timeline
Patient Access Representative
Lowell General Hospital
04.2022 - Current
Cashier/Customer Service
Haffner's
11.2021 - 04.2022
Customer Service Supervisor (CSS)
Worldwide Flight Services
07.2020 - 09.2020
Customer Service Representative
US Petroleum
03.2020 - 07.2020
Lead Customer Service Representative
Circle K
11.2017 - 03.2019
Customer Service and Ramp Service Supervisor
Worldwide Flight Services
11.2015 - 03.2017
Operations Agent
Worldwide Flight Services
08.2013 - 10.2015
Ramp Service Clerk
Quick Flight
04.2012 - 08.2013
Customer Service Agent
Quick Flight
12.2011 - 04.2012
GED - General Studies
Adult Learning Center
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