Yazmin Allen
Lewisburg,TN
Summary
Organized and efficient Scheduling Specialist with proficiency in managing complex schedules, coordinating logistics, and optimizing workflow. Possess strong skills in time management, strategic planning, and problem-solving that ensure high productivity and task completion efficiency. Excel in communication, teamwork, and adaptability, contributing to seamless operations and positive team dynamics.
Overview
9
9
years of professional experience
Work History
Scheduling Specialist
Royal Health Solutions
Remote
07.2022 - Current
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Collaborated with other departments on special projects requiring additional personnel resources.
- Created new accounts and updated existing accounts with most current details.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Collated, bound and stored computer-generated reports.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Communicated with caregivers, clients, and families to coordinate shift coverage.
- Resolved conflicts between staff members regarding appointment times or availability of services.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Centurion Membership Manager
American Express
Remote
12.2021 - 07.2022
- Serviced members with travel, card-servicing, and concierge requests from beginning to end, while displaying strong ownership and accountability while ensuring seamless delivery.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentored to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Generated reports related to sales activities, customer issues, account balances.
- Processed loan applications and reviewed credit reports for accuracy.
- Advised customers on how best to manage their finances in order to maximize returns.
- Prepared documents such as loan agreements, promissory notes, mortgages according to legal guidelines.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
MDS Team Lead
NaviHealth
Brentwood, TN
01.2019 - 12.2021
- Provided training and education to nursing staff on current MDS regulations.
- Implemented clinical system requirements, data release formats, delivery schedules and testing protocols to confer with end-users.
- Ensured that changes made to an existing plan of care corresponded with appropriate changes made on the corresponding MDS form.
- Increased productivity and efficiency by regularly reevaluating processes and technologies.
- Audited monthly MDS submissions for accuracy, timeliness, completeness and compliance with applicable regulations.
- Managed comprehensive, interdisciplinary assessments for patient admissions and annual reviews.
- Researched new developments in Medicare and Medicaid reimbursement policies related to long-term care facilities.
- Facilitated team meetings with members from other departments such as Social Services, Dietary, Activities, Rehabilitation services, to discuss resident issues and concerns related to the MDS process.
- Trained and supervised health care workers conducting resident assessments.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Senior Account Manager
International Comfort Products
Lewisburg, TN
08.2016 - 01.2019
- Conferred with customers by telephone or in-person to provide information about products or services, receive and enter orders, cancel accounts, and obtain details of complaints
- Reviewed claim adjustments with dealers, examine parts order issues and approve or disapprove dealers’ claims
- Monitored and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Prepared reports and analyzed data to assist management as they determine call center goals
- Negotiated contracts and closed agreements to maximize profits.
- Acted as main point of contact in matters relating to client concerns and needs.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Prepared budgets and approved budget expenditures.
Education
High School Diploma -
Marshall County High School
Lewisburg, TNSkills
- Good Multitasking Skills
- Self-motivated
- Scheduling software
- Staff coordination
- Customer service
- Data management
- Recordkeeping
- Key relationship management
- CRM software
- Telephone etiquette
- Dependable and Tech-savvy
- Medical terminology
- Reporting skills
Timeline
Scheduling Specialist
Royal Health Solutions
07.2022 - Current
Centurion Membership Manager
American Express
12.2021 - 07.2022
MDS Team Lead
NaviHealth
01.2019 - 12.2021
Senior Account Manager
International Comfort Products
08.2016 - 01.2019
High School Diploma -
Marshall County High School
Similar Profiles
Yazmin AllenYazmin Allen
Senior Prior Authorization Specialist at Royal Health SolutionsSenior Prior Authorization Specialist at Royal Health Solutions
Ileana ReyesIleana Reyes
CEO/Founder at Royal Notary Solutions dba The Royal Admin Virtual SolutionCEO/Founder at Royal Notary Solutions dba The Royal Admin Virtual Solution
Anthony JonesAnthony Jones
Material Handler at Westlake Royal Roofing SolutionsMaterial Handler at Westlake Royal Roofing Solutions
Charity RunkCharity Runk
Detention Deputy at Williamson County Sheriff's OfficeDetention Deputy at Williamson County Sheriff's Office
Alex MundyAlex Mundy
Materials Supervisor at Minth Tennessee InternationalMaterials Supervisor at Minth Tennessee International