Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Yazmin Castaneda

Lewisville,TX

Summary

I am an experienced and detail-oriented Internal Service Advisor with a strong background in managing vehicle intake, coordinating service processes, and ensuring customer satisfaction in the automotive industry. I excel at overseeing vehicle inspections, obtaining repair approvals, and working with vendors to keep our service quality high and vehicles ready for sale. I’m known for my accuracy in pricing, clear communication with management, and my commitment to efficiency in high-volume environments. Organized and proactive, I provide timely updates and create seamless customer experiences. I’m dedicated to using my skills to support and enhance dealership service goals.

Overview

10
10
years of professional experience

Work History

Recon Manager

Nissan of Lewisville
06.2025 - 09.2025
  • Vehicle Intake & Process Management: Oversaw intake and service write-ups for an average of 30 vehicles daily, including new arrivals, trade-ins, dealer trades, and auction purchases. Prepared repair estimates and coordinated timely approvals with management. Streamlined workflow to ensure efficient processing for sales readiness.
  • Inspections & Quality Control: Personally inspected all new and used vehicles upon arrival. Verified transport condition with recorded walk-around and collaborated with the General Manager to determine whether trade-ins should move forward to retail inspection or be wholesale.
  • Team Leadership & Oversight: Supervised sales porters, used car technicians, and wash/detail teams. Conducted daily lot walks to ensure porter compliance, lot organization, and timely vehicle readiness.
  • Service Coordination & Vendor Management: Collaborated with technicians and external vendors for required repairs and detailing services. Oversaw external partnerships for specialized work outside dealership capabilities, ensuring timely turnaround.
  • Operational Efficiency: Maintained strict timeframes. New vehicles processed within 24 hours, used vehicles within 48–72 hours to keep sales inventory moving. Ensured proper detailing, window sticker placement, and front-line readiness.
  • Cost Analysis & Budgeting: Conducted parts and labor cost reviews to ensure accuracy before GM approval. Managed pricing strategies to maximize cost efficiency.
  • Process Reporting & Optimization: Provided management with daily status updates on vehicle readiness. Identified and implemented process improvements for recon speed and accuracy.
  • Invoice Auditing & Purchase Orders: Verified invoices for accuracy and compliance with dealership standards. Handled all purchase orders for the service department to maintain financial accuracy.
  • Lot & Inventory Management: Stocked all trade-in vehicles and managed recon pipeline to support high-volume sales operations.

Internal Service Advisor

Clay Cooley Nissan
02.2023 - 06.2025
  • Vehicle Intake & Process Management: Solely responsible for the intake and service management of all vehicles incoming vehicles that will be for sale including new arrivals, auction cars, dealer trades, and customer trade-ins. Streamlined the workflow to ensure efficient processing of vehicles for sales readiness.
  • Project Coordination & Cross-functional Collaboration: Collaborated with technicians and external vendors to coordinate necessary repairs and services. Managed external partnerships for specialized repairs outside the dealership’s capabilities, ensuring seamless communication and timely completion of work.
  • Cost Analysis & Budgeting: Conducted detailed analysis of parts and labor costs for service recommendations, ensuring accuracy before presenting pricing to the General Manager for approval. Managed pricing strategies for optimal cost efficiency.
  • Status Reporting & Process Optimization: Maintained real-time updates and reports for management on the status of a high volume of vehicles, ensuring transparency in the service pipeline and timely decision-making.
  • Invoice Auditing & Financial Documentation: Verified the accuracy of service invoices and finalized all billing details before submission, ensuring compliance with dealership standards and financial accuracy.

Rental Fleet Coordinator & Cashiering

Clay Cooley Nissan
04.2020 - 02.2023
  • Loaner Fleet Management: Managed the check-in and check-out process for a fleet of rental vehicles, ensuring accurate tracking of vehicle mileage, fuel levels, and maintenance status to maintain operational efficiency.
  • Customer Service & Compliance: Verified customer eligibility for loaner vehicles, including insurance coverage and contract accuracy, ensuring all requirements were met before loaners were issued. Ensured prompt reporting of vehicle damage or issues to maintain fleet integrity.
  • Contract Management: Monitored rental contracts to prevent overages, ensuring no contract exceeded 30 days without renewal. Managed accurate contract documentation and updates for compliance.
  • Data Entry & Financial Reporting: Created detailed daily Excel spreadsheets for accounting, documenting all service and parts transactions. Ensured accuracy in customer payments and reconciled daily cash deposits for the accounting department.
  • Cash Handling & Deposit Management: Handled all cash transactions, ensured availability of change, and prepared daily deposits for pickup, maintaining financial accuracy and accountability.

BDC Representative

AutoNation Nissan
01.2019 - 04.2020
  • Lead Generation & Appointment Setting: Managed high volumes of calls and online inquiries from potential vehicle buyers, scheduling appointments with the sales team and driving traffic to the dealership. Utilized persuasive communication to convert leads into in-person visits.
  • Multi-channel Customer Outreach: Engaged with potential and existing customers through email, text, and phone calls, including cold calls, to nurture leads and maintain customer interest in dealership products and services.
  • Service Appointment Coordination: Responded to service inquiries, assisting customers in scheduling maintenance and repair appointments. Communicated with service advisors to relay customer questions, updates, and concerns.
  • Customer Satisfaction & Follow-up: Conducted follow-up calls to ensure customer satisfaction after service appointments, encouraged survey participation, and addressed any concerns to maintain high dealership standards.
  • Recall Scheduling: Proactively reached out to customers with open recalls, coordinating service visits to ensure timely vehicle maintenance and safety compliance.

Receptionist

AutoNation Nissan
03.2017 - 01.2019
  • Call Management & Department Coordination: Managed high call volumes through the dealership’s main line, efficiently directing inquiries to the correct departments and ensuring customer concerns were addressed promptly.
  • Message Relay & Follow-up: Acted as the point of contact when department staff were unavailable, relaying messages and following up to ensure timely customer service resolution.
  • Vehicle Documentation & Tag Creation: Responsible for creating temporary vehicle tags for all sold vehicles, ensuring accurate and compliant documentation for customer purchases.
  • License Plate Management: Oversaw the receipt, distribution, and notification of permanent license plates for customers. Coordinated shipping of plates for customers unable to pick them up in person.

Store Team Member

Academy Sports & Outdoors
02.2016 - 03.2017
  • Customer Service Excellence: Greeted and assisted customers with inquiries, providing a welcoming environment and ensuring a positive shopping experience in the apparel department.
  • Communication & Call Management: Handled incoming calls related to the apparel department, addressing customer questions and concerns efficiently.
  • Department Maintenance: Ensured the apparel department remained clean, organized, and well-stocked throughout the day, enhancing the overall shopping experience.
  • Inventory Management: Assisted with freight and inventory management by receiving new stock and efficiently merchandising products on the sales floor.

Education

Kinesiology

North Central Texas College

Certification - Front-end Software Development

SheCodes

Skills

  • Strong Verbal & Written Communication
  • Upselling & Cross-Selling Services
  • Service Follow-Up & Retention
  • Repair Order Writing & Documentation
  • Service Recommendations & Estimates
  • Repair Order & Invoice Auditing
  • Scheduling & Workflow Coordination
  • Attention to Detail & Accuracy
  • Time Management & Multitasking
  • Adaptability in Fast-Paced Environments
  • Customer Relationship Management (CRM)
  • Basic Automotive Diagnostics Understanding
  • Conflict Resolution & Problem Solving
  • Dealership Management System (DMS) Software (CDK, Dealertrack, Tekion)

LANGUAGES

Spanish
English

Timeline

Recon Manager

Nissan of Lewisville
06.2025 - 09.2025

Internal Service Advisor

Clay Cooley Nissan
02.2023 - 06.2025

Rental Fleet Coordinator & Cashiering

Clay Cooley Nissan
04.2020 - 02.2023

BDC Representative

AutoNation Nissan
01.2019 - 04.2020

Receptionist

AutoNation Nissan
03.2017 - 01.2019

Store Team Member

Academy Sports & Outdoors
02.2016 - 03.2017

Kinesiology

North Central Texas College

Certification - Front-end Software Development

SheCodes

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