YAZMIN CRUZ
Summary
Friendly receptionist with various office setting background. Experienced in delivering customer service, scheduling, and data entry. Bilingual customer service representative.
Overview
10
10
years of professional experience
Work History
Receptionist
Preston Trucking LLC
12.2021 - 11.2023
- Answered and directed phone calls.
- Provided general administrative and clerical support.
- Maintained office supplies.
- Scheduled appointments and managed calendars.
- Coordinate meetings, and travel arrangements.
- Managed and organized vehicle, driver, and equipment files.
Cleaner
Self-employed
02.2018 - 05.2021
- Sanitized frequented areas and equipment using approved supplies
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
- Cleaned glass surfaces and windows
- Dusted furniture to maintain organized, professional appearance
- Set up and activated customer accounts
- Handled customer inquiries.
Customer Service Representative
A1 Garage Door Service
11.2017 - 01.2018
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Just Right Lawns
01.2017 - 10.2017
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activated customer accounts
- Served as a bilingual representative
- Scheduled and confirmed appointments.
Receptionist
Av Solutions
03.2014 - 09.2017
- Scheduled customers needing audio, video and lighting equipment installments and/or troubleshooting
- Ordered equipment for upcoming home theatre and camera jobs
- Assisted customers with estimates for AV installments
- Utilized various software programs to process customer payments
- Advertised posts and monitored competitor activity and analyzed competitor prices
Education
Humanity & Sciences Institute
Phoenix, AZ03.2014
Skills
- Data Entry
- Expense Reporting
- Scheduling
- Overdue Balance Detection
- Call Center Background
- Residential & Commercial Cleaning
Timeline
Receptionist
Preston Trucking LLC
12.2021 - 11.2023
Cleaner
Self-employed
02.2018 - 05.2021
Customer Service Representative
A1 Garage Door Service
11.2017 - 01.2018
Customer Service Representative
Just Right Lawns
01.2017 - 10.2017
Receptionist
Av Solutions
03.2014 - 09.2017
Humanity & Sciences Institute
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