Summary
Overview
Work History
Education
Skills
Timeline
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YAZMIN CRUZ

YAZMIN CRUZ

Summary

Friendly receptionist with various office setting background. Experienced in delivering customer service, scheduling, and data entry. Bilingual customer service representative.

Overview

10
10
years of professional experience

Work History

Receptionist

Preston Trucking LLC
12.2021 - 11.2023
  • Answered and directed phone calls.
  • Provided general administrative and clerical support.
  • Maintained office supplies.
  • Scheduled appointments and managed calendars.
  • Coordinate meetings, and travel arrangements.
  • Managed and organized vehicle, driver, and equipment files.

Cleaner

Self-employed
02.2018 - 05.2021
  • Sanitized frequented areas and equipment using approved supplies
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
  • Cleaned glass surfaces and windows
  • Dusted furniture to maintain organized, professional appearance
  • Set up and activated customer accounts
  • Handled customer inquiries.

Customer Service Representative

A1 Garage Door Service
11.2017 - 01.2018
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Just Right Lawns
01.2017 - 10.2017
  • Answered inbound calls, chats and emails to facilitate customer service
  • Set up and activated customer accounts
  • Served as a bilingual representative
  • Scheduled and confirmed appointments.

Receptionist

Av Solutions
03.2014 - 09.2017
  • Scheduled customers needing audio, video and lighting equipment installments and/or troubleshooting
  • Ordered equipment for upcoming home theatre and camera jobs
  • Assisted customers with estimates for AV installments
  • Utilized various software programs to process customer payments
  • Advertised posts and monitored competitor activity and analyzed competitor prices

Education

Humanity & Sciences Institute
Phoenix, AZ
03.2014

Skills

  • Data Entry
  • Expense Reporting
  • Scheduling
  • Overdue Balance Detection
  • Call Center Background
  • Residential & Commercial Cleaning

Timeline

Receptionist

Preston Trucking LLC
12.2021 - 11.2023

Cleaner

Self-employed
02.2018 - 05.2021

Customer Service Representative

A1 Garage Door Service
11.2017 - 01.2018

Customer Service Representative

Just Right Lawns
01.2017 - 10.2017

Receptionist

Av Solutions
03.2014 - 09.2017

Humanity & Sciences Institute

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YAZMIN CRUZ