Yazmin Derrickson
Bear,DE
Summary
Dedicated and detail-oriented Executive Assistant with 7 years of experience supporting high-level executives in the facilities management industry. Proven track record of efficiently managing administrative tasks, scheduling meetings, handling phone calls, processing payroll, and maintaining office operations. Proficient in Excel, data entry, and maintaining spreadsheets. Strong organizational and communication skills with a commitment to delivering exceptional support. Experienced in creating invoices, scheduling interviews, and problem-solving to meet customer needs.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Elite Facility Services
01.2010 - 06.2023
- Efficiently scheduled and managed meetings, ensuring optimal use of executives' time and resources.
- Created and maintained Excel spreadsheets to track expenses, budgets, and project timelines, resulting in improved data organization and accuracy.
- Successfully ordered office supplies and maintained inventory, ensuring smooth operations and minimizing downtime.
- Processed payroll for employees, ensuring timely and accurate payments while adhering to legal requirements and company policies.
- Handled incoming and outgoing phone calls professionally, providing information, directing calls, and resolving inquiries promptly.
- Conducted data entry tasks with a high level of accuracy, ensuring data integrity and availability for analysis and reporting.
- Updated and maintained spreadsheets for various projects, enabling efficient data management and facilitating decision-making processes.
- Created professional invoices for clients, ensuring accurate billing and timely payment.
- Scheduled and coordinated interviews for prospective employees, managing calendars, and ensuring a smooth recruitment process.
- Demonstrated strong problem-solving skills in addressing customer needs, ensuring prompt and satisfactory resolutions.
Customer Service Representative
Above And Beyond Cleaning Services
04.2015 - 10.2022
- Provided professional and friendly customer service to clients, addressing inquiries, concerns, and requests in a timely and efficient manner.
- Built and maintained strong relationships with clients, fostering trust and loyalty.
- Assisted customers in scheduling janitorial services, ensuring proper staffing, and meeting clients' specific needs.
- Responded to and resolved customer complaints or issues, finding appropriate solutions to ensure customer satisfaction
- Collaborated with the operations team to coordinate and communicate service schedules, ensuring smooth service delivery and adherence to client requirements.
- Managed and updated customer accounts and information in the company's database, ensuring accuracy and completeness of records.
- Prepared and presented service proposals and quotes to potential clients, effectively communicating the value and benefits of the company's services.
- Assisted in coordinating and conducting customer satisfaction surveys, gathering feedback to identify areas for improvement and implementing necessary changes.
- Provided administrative support, including data entry, filing, and document management.
Education
Associate of Science -
Delaware County Community College
Media, PA06.2013
Skills
- Efficient calendar management and scheduling
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong data entry and spreadsheet management skills
- Excellent communication and interpersonal skills
- Attention to detail and accuracy
- Ability to handle confidential information with discretion
- Strong problem-solving and multitasking abilities
- Customer service-oriented
Timeline
Customer Service Representative
Above And Beyond Cleaning Services
04.2015 - 10.2022
Executive Assistant
Elite Facility Services
01.2010 - 06.2023
Associate of Science -
Delaware County Community College
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