Yazmin Hernandez
Blythe,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Relationship Consultant 1 (Banker) position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Office Manager
Palo Verde County Water District
04.2022 - Current
- Maintains computer and physical filing systems.
- Optimizes organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Establishes QuickBooks accounting system to reflect accurate financial records.
- Manages budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinates special projects and managed schedules.
- Compares vendor prices and negotiated for optimal savings.
- Monitors and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Distributes copies of board minutes and actions to 5 members after each meeting.
- Updates, maintained and safely stores minute books and other legal documents.
- Signs official documents and board minutes.
- Creates and maintains up-to-date board planning calendar to outline matters on board's agenda.
- Writes clear, brief notes to record all motions and decisions of meetings.
- Answers high volume of phone calls and email inquiries.
- Manages and reviewed filing and office systems.
- Executes basic banking and bookkeeping tasks.
- Tracks expenses and income for businesses while organizing and maintains bank statements for checking accounts.
- Organizes and carries out proactive month-end, quarterly and year-end processes.
- Calculates deductions and processes payroll for employees.
- Applies proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Created plans to remedy financial discrepancies and reconcile issues with records.
Customer Service Representative
Provident Savings bank
07.2015 - 11.2021
- Identified customer desires and goals through needs-based sales tactics
- Knowledge of financial principles and practices
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention levels.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Trained new staff on systems and best practices, fostering a knowledgeable customer service team.
Bakery Associate
Albertsons
02.2014 - 07.2015
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
High School Diploma -
Socorro High School
El Paso, TX06.2011
Skills
- Customer Service
- Bilingual
- Report Preparation and Analysis
- Office Management
- Team Management
- Intuit QuickBooks
- Cash Flow and Reconciliation
- Biweekly Payroll Processing
- Payroll Administration
- Monthly Closings
- Information Security
- Honesty
Languages
Spanish
Full Professional
Timeline
Office Manager
Palo Verde County Water District
04.2022 - Current
Customer Service Representative
Provident Savings bank
07.2015 - 11.2021
Bakery Associate
Albertsons
02.2014 - 07.2015
High School Diploma -
Socorro High School