Yazmin Hernandez
Burger King
Concord,CA
1
Language
2027
years of professional experience
Dynamic Shift Leader at Burger King with a proven track record in team leadership and customer service management. Skilled in cash handling and problem-solving, I enhanced operational efficiency and fostered a positive dining experience. Committed to training staff and maintaining high safety standards, I consistently resolved guest concerns to ensure satisfaction.
Work History
Shift Leader
- Supervised daily restaurant operations, ensuring crew followed food safety and service standards.
- Coordinated shift assignments, balancing labor needs and maintaining smooth front-of-house and kitchen flow.
- Trained new team members on POS procedures, order accuracy, and Burger King service expectations.
- Resolved guest concerns promptly, supporting positive customer experience and issue recovery.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Retail Worker
4 Years 4 MonthsEducation
High School Diploma
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Flexible schedule
Customer service management
Team supervision
Staff supervision
Languages
Spanish
Native or Bilingual
Timeline
Retail Worker
Safeway
09.2019 - 01.2024Read More
Shift Leader
Burger King
2013 - CurrentRead More
Crossroads High School
High School Diploma
Read More