YAZMIN LEWIS
Phoenix,AZ
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Excellent communicator and planner with strong judgment and critical thinking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Recovery management Systems
Phoenix, AZ
08.2023 - Current
- Performed high-volume inbound and outbound calls from members and patients.
- Performed calls to auto carriers and attorneys to verify claim information and representation.
- Preparing letters for attorneys and auto carriers.
- Performed data entry into electronic databases for tracking purposes.
- Performed data entry tasks related to customer accounts.
- Performed data entry of patient information into hospital databases.
- Performed administrative duties such as filing, data entry, recordkeeping.
- Printing of questionnaires for health plan weekly
- Prepared checks and other documents for mailing purposes.
- Prepared labels for new files and folders as needed.
- Performed data entry tasks related to filing activities.
Receptionist
Maciel Remodeling
Phoenix
03.2021 - 05.2023
- Scheduled appointments for clients, customers, and other visitors.
- Organized conference room reservations for meetings or events.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Recovery Specialist Assistant
Recovery Management Systems
Phoenix, AZ
12.2015 - 04.2016
- Performed high-volume inbound and outbound calls to patients.
- Performed outbound and inbound calls to auto carriers and attorneys for information.
- Prepared labels for new files and folders as needed.
- Performed data entry tasks related to filing activities.
- Performed data entry of patient information into a database system.
- Performed administrative duties such as filing, data entry, recordkeeping.
Customer Service Administrator
Recovery Management Systems
Phoenix, AZ
07.2014 - 12.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered members' questions regarding a questionnaire they had received.
- Updated databases with new and modified customer data.
Housekeeping
Anna's Cleaning
Phoenix, AZ
01.2013 - 01.2014
- Performed housekeeping duties such as cleaning toys, changing linens.
- Performed light housekeeping tasks such as laundry and dusting.
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized closets according to customer specifications.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
Waitress
Arandas Taqueria
Lubbock, TX
06.2012 - 01.2013
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
Education
High School Diploma -
Central High School
Phoenix, AZSkills
- Customer service excellence
- Clerical Support
- Documentation skills
- Meticulous attention to detail
- Professional and mature
- Data Entry
Accomplishments
Devoted special emphasis to punctuality and worked to maintain outstanding attendance
Languages
English
Languages
Spanish
Full Professional
Certification
- Cpr
- Fingerprint Clearance Card
Timeline
Customer Service Coordinator
Recovery management Systems
08.2023 - Current
Receptionist
Maciel Remodeling
03.2021 - 05.2023
Recovery Specialist Assistant
Recovery Management Systems
12.2015 - 04.2016
Customer Service Administrator
Recovery Management Systems
07.2014 - 12.2015
Housekeeping
Anna's Cleaning
01.2013 - 01.2014
Waitress
Arandas Taqueria
06.2012 - 01.2013
High School Diploma -
Central High School
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