Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

YAZMIN LOPEZ

Sacramento,CA

Summary

Focused student with knowledge of customer service, data entry and records management. Aiming to leverage abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented, organized, and able to grasp concepts well by peers, Can be relied upon to help your company achieve its goals.

Overview

2
2
years of professional experience

Work History

Billing Clerk

Ethan Conrad
Sacramento, CA
06.2022 - Current
  • Reviewed documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due
  • Operated typing, adding, calculating and billing machines.
  • Obtained and relayed account information.
  • Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems.
  • Kept records of invoices and support documents.
  • Verified signatures and required information on checks.
  • Prevented payment of protested checks.
  • Encoded and cancelled checks, using bank machines.
  • Created billing documents, shipped labels, credit memorandums and credit forms.
  • Accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal and accounting services
  • Consulted sources, such as rate books, manuals, and insurance company representatives, to determine specific charges and information such as rules, regulations, and government tax and tariff information
  • Compared previously prepared bank statements with canceled checks and reconciled discrepancies.

Data Entry Clerk

Ethan Conrad Properties
Sacramento, CA
02.2022 - 05.2022
  • Sorted data and proofed source documents for accuracy prior to entry.
  • Selected and compiled required supplies to complete work assignments.
  • Stored completed documents in assigned locations.
  • Located and corrected data entry errors with thorough verification methods.
  • Compared data with source documents and re-entered in verification format to detect errors.
  • Monitored analog files to verify proper document handling and security.
  • Maintained logs of completed work and labor hours.
  • Resolved indecipherable messages using cryptographic procedures and equipment.
  • Loaded machines with required media and monitored for replenishment.
  • Completed database updates to record required information.
  • Trained new team members in company policies and established work processes.
  • Oversaw digital file management and enforced adherence to established naming conventions.
  • Reported any identified security risks to IT department.
  • Prioritized competing tasks to meet high-volume targets.
  • Reviewed source documents to locate and enter data in specific data fields.
  • Performed general maintenance and repair.
  • Performed routine and scheduled maintenance services.
  • Conducted staff meetings to relay general information or to address specific topics.
  • Worked with coworkers to complete tasks.
  • Provided efficient and courteous service to customers at all times.

Manager of Operations

Brannan Manor
Sacramento, CA
06.2021 - 11.2021
  • Monitored compliance with health and fire regulations to reduce risk.
  • Kept accurate records in compliance with sanitation and food service requirements.
  • Investigated and resolved complaints regarding food quality and service.
  • Scheduled and received deliveries and verified goods received against paperwork.
  • Reviewed menus and analyzed recipes to assess labor and overhead costs.
  • Coordinated with service providers to address equipment maintenance and waste removal.
  • Reviewed procedures and operational challenges to uncover service and safety improvements.
  • Scheduled staff hours and allocated resources to maximize team member performance.
  • Coordinated kitchen workflow to optimize supply usage and preparation time.
  • Counted money and made bank deposits.
  • Established standards for personnel performance and customer service.
  • Greeted guests, escort them to seats and present them with menus and wine lists.

Server

Brannan Manor
Sacramento, CA
02.2021 - 11.2021
  • Created and maintained optimal communication chain, reducing guest dissatisfaction.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Attended company and restaurant required trainings and meetings, improving skills.
  • Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Set up linens, dishes, and silverware to prepare tables for customers.
  • Answered telephones to take reservations or to-go orders.
  • Suggested additional items to customers to increase restaurant sales.
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record

Education

Bachelor of Science (B.S - Civil Engineering Candidate

California State University of Sacramento
Sacramento, CA
06.2025

High School Diploma -

Leroy Greene Academy
Sacramento, CA
06.2021

Skills

  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Customer Service and Assistance
  • Communication Skills
  • Answering Emails
  • Cultural Awareness
  • Skilled in Microsoft Office
  • Microsoft Excel
  • Microsoft Outlook

Accomplishments

  • Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
  • Maintained food and equipment inventories to support business demand.
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
  • Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
  • Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients
  • Established and enforced nutritional standards for dining establishments, based on accepted industry standards
  • Monitored budgets and payroll records to verify authorization of expenditures.
  • Monitored employee and patron activities to enforce liquor regulations.
  • Based on anticipated number of guests, nutritional value, palatability, popularity and costs.
  • Estimated food and beverage consumption to determine purchasing requirements.

Languages

Spanish
Native or Bilingual

Timeline

Billing Clerk

Ethan Conrad
06.2022 - Current

Data Entry Clerk

Ethan Conrad Properties
02.2022 - 05.2022

Manager of Operations

Brannan Manor
06.2021 - 11.2021

Server

Brannan Manor
02.2021 - 11.2021

Bachelor of Science (B.S - Civil Engineering Candidate

California State University of Sacramento

High School Diploma -

Leroy Greene Academy

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YAZMIN LOPEZ