Yazmin Murray
Buford,GA
Summary
Experienced customer service representative: enthusiastic about working in a customer service setting or call center. Seasoned Senior Billing Representative with significant experience in managing complex billing systems. Strengths include strong analytical skills, ability to handle high volume workflows, and expertise in streamlining billing processes for efficiency. Proven track record of resolving discrepancies, improving customer satisfaction and contributing positively to team performance.
Overview
8
8
years of professional experience
Work History
Senior Billing Representative
Accredo Specialty Pharmacy
Saint Louis, MO
11.2023 - Current
- Conducted periodic audits of accounts to ensure accuracy and completeness of records.
- Researched, analyzed and resolved customer billing inquiries.
- Generated patient statements and invoices accurately within specified deadlines.
- Assisted customers in resolving billing discrepancies.
- Maintained detailed documentation of all billing activities.
- Developed strategies for improving billing processes to increase efficiency.
Prior Authorization Representative
EviCore Healthcare formerly Care Core National
Colorado Springs, CO
08.2022 - 11.2023
- Reviewed prior authorization requests for completeness and accuracy.
- Submitted prior authorization requests electronically or by phone to payers.
- Maintained accurate records on all prior authorizations requested, received, and denied.
- Provided timely feedback to physicians regarding authorization status.
- Responded promptly to inquiries from providers, members, and other departments within the organization.
- Identified opportunities for improvement in existing processes and procedures related to prior authorizations.
Customer Service Advocate
Cigna
Moosic, PA
07.2019 - 08.2022
- Greeted and assisted customers with inquiries regarding products and services.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Analyzed data related to customer service operations such as average handling time per call.
- Tracked performance metrics and identified areas needing improvement in order to meet established targets.
- Provided training support for new employees on proper techniques for dealing with challenging customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
TMG Health
Jessup, PA
03.2017 - 05.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Mentored junior team members and managed employee relationships.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Certified Nursing Aide
Advance Care Staffing
Yonkers, NY
05.2016 - 02.2017
- Documented activities in medical records according to established procedures.
- Provided basic nursing care to patients, such as bathing, grooming and feeding.
- Assisted with transferring residents in and out of beds, wheelchairs or strhers.
- Demonstrated knowledge of infection control policies and procedures.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Measured and recorded vital signs including temperature, pulse rate and blood pressure.
Education
Certified Nurse Aide - Health
SUNY Westchester Educational Opportunity Center
Yonkers, NY01.2016
High School Diploma - Computer Science
Gorton High School
Yonkers, NY01.2010
Some College (No Degree) - Science And Health Administration
University of Phoenix
Tempe, AZSkills
- Medical Billing
- Payment posting
- Medicaid knowledge
- Claims Processing
- HIPAA Compliance
- Eligibility Verification
- Microsoft Office
- Data Recording
- Revenue Cycle Management
- Innovative teaching methods
- Performance Optimization
Affiliations
- Reading self developing literature
References
References available upon request.
Timeline
Senior Billing Representative
Accredo Specialty Pharmacy
11.2023 - Current
Prior Authorization Representative
EviCore Healthcare formerly Care Core National
08.2022 - 11.2023
Customer Service Advocate
Cigna
07.2019 - 08.2022
Customer Service Representative
TMG Health
03.2017 - 05.2018
Certified Nursing Aide
Advance Care Staffing
05.2016 - 02.2017
Certified Nurse Aide - Health
SUNY Westchester Educational Opportunity Center
High School Diploma - Computer Science
Gorton High School
Some College (No Degree) - Science And Health Administration
University of Phoenix
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