Yazmin Murrietta
Sierra Vista,AZ
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Sierra Vista Medical Group
Sierra Vista, AZ
05.2007 - Current
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Front End Supervisor
K-Mart Store
Sierra Vista, AZ
05.2006 - 08.2010
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Achieved sales goals and business objectives by motivating staff.
- Managed opening and closing procedures by reconciling sales records and cash transactions.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Courtesy Clerk
Food City Supermarkets
Sierra Vista, AZ
01.2004 - 05.2006
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Answered questions about current, seasonal and special sales.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
Education
Certificate - Medical Assisting
Cochise College
Sierra Vista, AZ05-2007
High School Diploma -
Buena High School
Sierra Vista, AZ05-2006
Skills
- Patient Scheduling
- Indirect Patient Care
- Medical Terminology
- Patient Flow Management
- Inventory Management
- Data Entry
- Procedure Assistance
- HIPAA Compliance
- Medical Billing
- Patient-focused care
- Family Education
- Patient Assessments
- Sterile technique
- Direct Patient Care
- Conversant in English and Spanish
- Adaptable
- Compassionate
- Diagnostic Procedures
- Lab equipment calibration
- Medical Procedures
- Reliable transportation
- Quick problem solver
- Complex Problem-Solving
- Documentation expert
- Vital Sign Monitoring
- Human anatomy and physiology
- EKG set up and monitoring
- CPR
- Customer Service
- Proper sterilization techniques
- Communicating with patient families
Certification
- National Healthcareer Association Certification
References
References available upon request.
Timeline
Lead Certified Medical Assistant
Sierra Vista Medical Group
05.2007 - Current
Front End Supervisor
K-Mart Store
05.2006 - 08.2010
Courtesy Clerk
Food City Supermarkets
01.2004 - 05.2006
Certificate - Medical Assisting
Cochise College
High School Diploma -
Buena High School
- National Healthcareer Association Certification
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