Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Yazmin Ortiz

Kissimmee

Summary

To obtain a position in an industry that will allow me to contribute to the growth and success of the company.

Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.

Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.

Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Key Holder

Dollar General Store
02.2025 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Burlington

Lead Cashier/Sales Associate
08.2015 - 12.2015
  • Connect with customers by asking open-ended questions.
  • Drive sales by suggesting items to meet customer needs.
  • Assist team members in customer interactions.
  • Maintains the store to meet brand standards.
  • Count each registry at the beginning of the shifts and the end of the shifts to make sure all the money is counted for.

Excel Career Training School

Clerical Type
09.2013 - 06.2015
  • Greet/Register potential students for different courses offered.
  • Answer multiple phone calls and transfer them to the correct department when necessary.
  • Maintain database by Scanning new and updated information on former and present students daily.
  • Ensure that the office/school is clean at all times.
  • Ensuring students information are put in correctly and accurately, in the New York State Health Registry.
  • Create/order monthly office supplies.

Int’ Church City of Refuge

volunteer/Treasurer
03.2013 - 12.2014
  • Assist pastor with a variety of administrative duties.
  • Making sure the church is running efficiently, accurately and with discretion for people's information.
  • Disburse all money contributed to the local church budget, keeping accurate records of money is spent.
  • Responsible for creating monthly financial reports to the church to ensure and inform that money coming in is being spent accordingly.
  • Responsible for approving payments for expenditures, signing checks as well reconciling bank accounts.

Education

Non-Graduated -

YazminAdlai Stevenson High School
1980 Lafayette Ave, Bronx, NY
06.2004

Skills

  • Hardworking
  • Customer assistance
  • Payment processing
  • Determined
  • Bilingual (Spanish)
  • Leadership Capabilities
  • Organized
  • Works well with others
  • Teamwork
  • Customer service
  • Cash handling
  • Training and mentoring

Education and Training

other

Timeline

Key Holder

Dollar General Store
02.2025 - Current

Burlington

Lead Cashier/Sales Associate
08.2015 - 12.2015

Excel Career Training School

Clerical Type
09.2013 - 06.2015

Int’ Church City of Refuge

volunteer/Treasurer
03.2013 - 12.2014

Non-Graduated -

YazminAdlai Stevenson High School

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Yazmin Ortiz