Yazmin Padron
Hometead,Florida
Summary
BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
BDC Representative /Cashier/Receptionist
Bomnin Volvo
South Miami, Florida
11.2023 - Current
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Scheduled follow-up appointments for customers when necessary.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Provided support to other BDC representatives as needed.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a timely manner.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
Deli Clerk
Publix Deli
Hometead, Florida
06.2022 - 09.2023
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Sliced meats and cheeses and weighed deli items for customers.
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Prepared all food orders according to customer specifications.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
Student Services Intern
Miami Dade College Kendall campus
Kendall , Flori
01.2021 - 11.2021
- Provided administrative support to Student Services staff, including data entry and filing.
- Reviewed application documents for accuracy and completeness prior to processing them for review by Admissions Committee.
- Maintained professional, welcoming and orderly reception area to greet guests.
Teacher's Assistant
Advanced Achievers Academy
Homestead, FL
05.2019 - 09.2020
- Monitored student behavior during class time and assisted with discipline issues when necessary.
- Organized classroom materials, including books, supplies, and equipment.
- Provided individual assistance to students as needed.
- Supported teachers in preparing materials for lessons and activities.
- Assisted with grading assignments according to teacher's instructions.
- Assisted in the supervision of students during recess, lunch, and other activities.
- Assisted classroom teacher with preparing, typing, copying and filing learning materials.
Volunteer
Advanced Achievers Academy
Homestead, FL
04.2019 - 06.2020
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Performed variety of duties related to food service.
- Kept accurate records of all food items used in preparation of meals.
- Assisted in preparing and serving meals for customers.
Education
Associate of Arts - International Marketing
Miami Dade College
Miami, FL01-2023
Bachelor of Arts - Operations Management And Supervision
Miami Dade College
Miami, FLAssociate of Arts - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Goal Setting
- Problem-Solving Abilities
- Sales Techniques
- Decision-Making
- Cash Handling
- Processing Payments
- Adaptability
- Professional Demeanor
- Attention to Detail
- Team Collaboration
- Excellent Communication
- Problem-Solving Aptitude
- Professionalism
- Active Listening
- Multitasking
- Teamwork and Collaboration
- Problem-Solving
- Task Prioritization
- Relationship Building
- Goal-Oriented
- Performance Tracking
- Follow-Up Calls
Languages
Spanish
Native/ Bilingual
Timeline
BDC Representative /Cashier/Receptionist
Bomnin Volvo
11.2023 - Current
Deli Clerk
Publix Deli
06.2022 - 09.2023
Student Services Intern
Miami Dade College Kendall campus
01.2021 - 11.2021
Teacher's Assistant
Advanced Achievers Academy
05.2019 - 09.2020
Volunteer
Advanced Achievers Academy
04.2019 - 06.2020
Associate of Arts - International Marketing
Miami Dade College
Bachelor of Arts - Operations Management And Supervision
Miami Dade College
Associate of Arts - Business Administration And Management
Miami Dade College
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