Summary
Overview
Work History
Education
Skills
Languages
Additional Information - Work Authorization
Timeline
Generic

YAZMIN PEREZ

Austin,TX

Summary

Customer service professional, excelling in multi-tasking and communication. Skilled at resolving conflicts and enhancing client satisfaction, while ensuring compliance with regulations. Recognized for attention to detail and effective scheduling. Ability to adapt quickly to changes within the company.

Overview

10
10
years of professional experience

Work History

Uber Driver

Uber
Austin, Tx
11.2024 - Current
  • Provided excellent customer service, including assistance with luggage and answering questions about the local area.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Ensured compliance with all federal and state laws pertaining to transportation services.

CUSTOMER SERVICE REPRESENTATIVE

Communitycare
Austin, TX
03.2023 - 11.2024
  • Scheduled patients appointments, follow ups, and procedures, ensuring optimal time management for providers and staff.
  • Ensured compliance with HIPPA regulations and maintained patient confidentiality.
  • Verified insurance information.
  • Assist diverse clients with empathy and patience.
  • Documented patient inquires, concerns, and medication refill requests accurately in the electronic health records (EHR) system.
  • Meet monthly metrics goals

CUSTOMER SERVICE REPRESENTATIVE

Ram Heating and Air Conditioning
Austin, TX
12.2020 - 12.2022
  • Organize and file documents.
  • Schedule appointments according to location and appropriate time frames.
  • Keep track of paid and unpaid invoices/ Process payments over the phone.
  • Place orders for parts as needed. Track and file warranty claims on parts.
  • Upsell and recommend services to customers.
  • Resolved customer issues.

WAREHOUSE ASSOCIATE, Amazon Fulfillment Associates
Austin, TX
01.2019 - 12.2020
  • Working in a fast paced environment
  • Fulfilling shipment quotas
  • Sorting packages to appropriate locations
  • Working alone with little to no help.

EMBEDDED QUALITY ANALYST CUSTOMER SERVICE

Interactions
Austin, TX
09.2015 - 12.2017
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Managed a high volume inbound call center.
  • Close attention to small details for quality assurance.
  • Handled sensitive information in a properly manner.

Education

HIGH SCHOOL OR EQUIVALENT -

Skills

  • Multi-tasking in fast-paced environments
  • Tech Savvy
  • Fast learner
  • Organization and filing
  • Appointment scheduling and coordination
  • HIPAA compliance
  • Payment processing
  • Upselling
  • Problem solving
  • Attention to detail

Languages

English 

Spanish, Proficient

Additional Information - Work Authorization

Authorized to work in the US for any employer

Timeline

Uber Driver

Uber
11.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Communitycare
03.2023 - 11.2024

CUSTOMER SERVICE REPRESENTATIVE

Ram Heating and Air Conditioning
12.2020 - 12.2022

WAREHOUSE ASSOCIATE, Amazon Fulfillment Associates
01.2019 - 12.2020

EMBEDDED QUALITY ANALYST CUSTOMER SERVICE

Interactions
09.2015 - 12.2017

HIGH SCHOOL OR EQUIVALENT -

YAZMIN PEREZ