Yazmin Rodriguez
Loveland,CO
Summary
Dynamic multilingual professional with a strong track record in relationship building and multitasking. Demonstrated ability to enhance guest satisfaction and safety through proactive problem-solving and emotional intelligence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor
Fairfield Inn Marriott
Loveland, CO
06.2023 - 11.2023
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Documented wake-up requests and set up automatic calls in system.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Coded invoices to maintain organized and accurate records.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Processed guest check-outs, including payment processing and providing receipts.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Concierge • Front Desk
Rigden Farms Senior Living
Fort Collins , CO
09.2019 - 05.2020
- Approach all encounters with guests in a kind, service oriented manner
- Insured residents were accounted for throughout the day and documented accordingly
- Contacting emergency services and assisting resident until arrival, informing family members of situation and location of resident
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Ensured safekeeping of packages and deliveries for guests.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
Education
High School Diploma -
Skills
- Effective Multitasking
- Proactive Skill Developer
- Collaborative Relationship Management
- Dual Language Skills
- Emotional Intelligence
Languages
Spanish
Professional
Volunteer Work
- Volunteer at St. Joseph's Catholic Church with a focus on community engagement and support. Experience includes substituting for various roles and participating in field trips, contributing to meaningful and impactful interactions. Dedicated to fostering connections within the community while developing strong organizational skills.
Certification
Certified through Archdiocese of Denver
- Safe Environment Training
- Called to Protect for Families and Parents
Timeline
Night Auditor
Fairfield Inn Marriott
06.2023 - 11.2023
Concierge • Front Desk
Rigden Farms Senior Living
09.2019 - 05.2020
Certified through Archdiocese of Denver
- Safe Environment Training
- Called to Protect for Families and Parents
High School Diploma -
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