Yazmin Rojas
Hobbs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Intake Coordinator
StarCare Home Health And Hospice
10.2023 - Current
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Entered referrals into appropriate system based on type of referral obtained.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
ER Unit Secretary
Covenant Health Hobbs Hospital
03.2020 - 12.2023
- Maintained complete and accurate medical records for patients.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
- Handled logistics for patients, including scheduling medical tests, appointments and transportation.
- Utilized multiple PC applications throughout day.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Enhanced patient care by efficiently managing medical records and transcribing physician orders.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Improved patient experience through compassionate interaction with families during difficult situations.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
911 Dispatcher
Lea County Communication Authority
02.2022 - 08.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Customer Service Associate
Payless Shoe Source
08.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Walgreens
06.2016 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Recommended products to customers, thoroughly explaining details.
Liquor Department Manager
Walgreens
02.2014 - 12.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
Substitute Teacher
David Sublasky Headstart
10.2010 - 02.2014
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Developed rules and set goals to maintain order in classroom.
- Provided instruction for students in core subject areas.
Education
Associate of Applied Science - Nursing
New Mexico Junior College
Hobbs, NM05.2026
High School Diploma -
San Elizario High School
San Elizario, TX06.2009
Skills
- Epic Systems
- Critical Thinking
- Supply Ordering
- Cleaning and Sterilizing
- Medical Charting
- BLS Certified
- Verbal and Written Communication
- Problem Solving
- Customer Service
- Detail-Oriented
- Time Management
- Computer Proficiency
- HIPAA Compliance
- Patient Health Information Access
- Bilingual
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intake Coordinator
StarCare Home Health And Hospice
10.2023 - Current
911 Dispatcher
Lea County Communication Authority
02.2022 - 08.2022
ER Unit Secretary
Covenant Health Hobbs Hospital
03.2020 - 12.2023
Customer Service Associate
Payless Shoe Source
08.2019 - 10.2019
Customer Service Representative
Walgreens
06.2016 - 07.2017
Liquor Department Manager
Walgreens
02.2014 - 12.2015
Substitute Teacher
David Sublasky Headstart
10.2010 - 02.2014
Associate of Applied Science - Nursing
New Mexico Junior College
High School Diploma -
San Elizario High School
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