Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yazmin Santos

Castroville,CA

Summary

Customer service and data entry proficiency, demonstrated excelled in insurance verification and team coordination, enhancing operational efficiency. Skilled in cash handling accuracy and problem-solving, significantly improving customer satisfaction and workplace productivity.

Overview

7
7
years of professional experience

Work History

Pharmacy Service Associate

CVS Pharmacy
08.2022 - Current
  • Proficient in data entry tasks involving prescriptions, inventory counts, and patient notes with precision and speed
  • Skilled in decoding instructions, calculating day supplies, and basic math calculations
  • Experienced in managing multiple phone lines, greeting callers courteously, taking messages, and providing information on medication policies and vaccines
  • Capable of scheduling appointments, contacting insurance, and communicating effectively with team
  • Familiar with office equipment such as printers, fax machines, and computers for printing medication labels, forms for vaccines, and faxing prescribers
  • Responsible for managing incoming specialty packages and outgoing mail, including setting up deliveries over the phone
  • Dedicated to maintaining a well-organized workspace to ensure efficiency and compliance with protocol, including filling and organizing medication waiting bins and promptly filing paperwork using tagging system

Guest Advocate/ Food and Beverage Expert

Target
07.2020 - 08.2022
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided assistance at checkout counters, reducing wait times for guests during peak hours.
  • Maintained clean and orderly checkout areas, emptying trash cans, restocking essential's and wiping down surfaces.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies especially when resloving a complaint
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access introducing new items, and removing discontinued products. inventory audits while maintaining a clean and organized back room
  • Participated in ongoing training sessions to stay updated on company policies, products, and services.

Supervisor

Kmart
01.2019 - 07.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Ensured consistent achievement of front-end team goals, particularly in rewards program and credit card metrics
  • Conducted metric reviews at the start of each cashier's shift and offered guidance for improvement
  • Evaluated yearly employee performance and coached and trained to improve weak areas.
  • Managed breaks and lunch schedules to maintain coverage
  • Handled refunds, exchanges, and complaints with a focus on empathetic customer service and resolution within policy guidelines
  • Trained new hires to ensure proficiency in daily tasks and adherence to company standards
  • Managed financial transactions, including payments from utility companies, check cashing, money orders and being a Western Union agent
  • Maintained precision and accuracy in handling money and processing transactions, including providing change and conducting drops for large sums
  • Demonstrated effective time management and attention to detail in balancing tasks to ensure smooth operations

Cashier

Kmart
11.2018 - 01.2019
  • Prioritized customer service by greeting customers with a positive attitude and promoting the credit card program and Shop Your Way rewards
  • Ensured accuracy of transactions by scanning all items, maintaining an organized workspace, and conducting price checks as needed
  • Assigned to a specific register, understanding the importance of maintaining accurate cash flow throughout the shift
  • Securely bagged money from the drawer at the end of each shift and placed it in a clear money bag
  • Signed off to confirm completeness of the cash drawer and sent it to the back for balancing

Service/Food Champion

Taco Bell
08.2017 - 09.2018
  • Managed orders and operated a cash drawer, ensuring every customer received a greeting and acknowledgment
  • Maintained cleanliness and organization, restocking supplies including sauces, utensils, cups, and drinks as needed
  • Collaborated with the team to meet goals such as timely order fulfillment to enhance customer satisfaction and improve scores
  • Stocked the food line and lobby essentials for customers and conducted regular temperature checks on food for safety
  • Took on the responsibility of training new team members

Education

Business Administration

California State University - Monterey Bay
Seaside, CA

High School Diploma -

North Monterey County High School
Castroville, CA

Skills

  • Insurance Verification
  • Customer Service
  • Prioritization and Organization
  • Team Coordination
  • Problem solving
  • Active Listener
  • Decision making
  • Cash Handling Accuracy
  • Data entry proficiency
  • Insurance Billing
  • Time managemnt

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pharmacy Service Associate

CVS Pharmacy
08.2022 - Current

Guest Advocate/ Food and Beverage Expert

Target
07.2020 - 08.2022

Supervisor

Kmart
01.2019 - 07.2020

Cashier

Kmart
11.2018 - 01.2019

Service/Food Champion

Taco Bell
08.2017 - 09.2018

Business Administration

California State University - Monterey Bay

High School Diploma -

North Monterey County High School

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Yazmin Santos