Yazmin Sheppard
Verona,NJ
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cna assistant
Yamilas Grouphome
08.2018 - 01.2025
- I know how to work with people and notice signs about them
- I have experience providing care for residents, including assisting with hygiene, administering medication, and following instructions I am CPR certified and have a clean driving record. my skills also include cooking and taking residents to appointments. Ive also have worked with individuals who have behavioral disadvantages and have experience in babysitting and caring for patients in critical care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Server
Applebee's
04.2020 - 08.2024
- Server to costumers
- Sometimes took over night shift
- Close and open for restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High school diploma -
North Port High School
05-2022
Skills
- Bilingual
- Volunteering
- Athletic
- Cashiering
- Babysitting
- Time management
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Dressing assistance
- Feeding assistance
- Bathing assistance
- Attention to detail
- Guest engagement
- Cash handling
- Exceptional customer service
- Strong work ethic
- Safe food handling
- Team collaboration
- Sales expertise
- Food safety practices
- Table bussing
- Performance improvement
- Order management
- Beverage preparation
- Foreign language proficiency
- Order taking
- Guest service
- Exceptional communication
- Cleanliness
- Cleaning and sanitizing
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
Certification
- Early Childhood Education, 08/01/18, Present, I know how to work with people and notice signs about them
- CNA Assistant
Languages
English
Spanish
Timeline
Server
Applebee's
04.2020 - 08.2024
Cna assistant
Yamilas Grouphome
08.2018 - 01.2025
High school diploma -
North Port High School
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