Yazmin Torres
Yuma,AZ
Summary
Food service professional with extensive managerial experience in optimizing operational efficiency and ensuring high-quality service standards. Effective in fostering team collaboration and consistently achieving business goals. Reliable and adaptable, with strong leadership and communication skills.
Overview
24
24
years of professional experience
Work History
General Manager of Food Service
Carls Jr
10.2017 - 10.2024
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
Data Entry Clerk
San Bernardino WorkForce
San Bernardino, California
03.2013 - 05.2015
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Centralized Production Associate
Goodwill
09.2011 - 02.2013
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
Hostess, Server
Carrows Restaurants Inc.
11.2000 - 09.2004
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Train in food safety and customer service
- Taking orders and input them in the POS systems
Skills
- Great Customer Service and Customer Satisfaction
- leadership and strong communication
- Scheduling and Rostering
- Intrapersonal Communication
Languages
Spanish
Timeline
General Manager of Food Service
Carls Jr
10.2017 - 10.2024
Data Entry Clerk
San Bernardino WorkForce
03.2013 - 05.2015
Centralized Production Associate
Goodwill
09.2011 - 02.2013
Hostess, Server
Carrows Restaurants Inc.
11.2000 - 09.2004
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