Yazmin Torres
Thousand Palms,CA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hostess position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Pool Server
Chi Chis Restaurant
01.2024 - Current
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
- Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
Hostess
Chi Chi's Restaurant
05.2022 - 01.2024
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Seated patrons based on guest preferences and seating availability.
Key Holder
Platos's Closet
11.2021 - 04.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
Sales Associate
Forever 21
11.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Crew Trainer
McDonald's
11.2018 - 08.2021
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Line Cook
Panera Bread
04.2019 - 08.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Education
High School Diploma -
Mount San Jacinto High School
Cathedral City, CA06.2019
Skills
- Retail Operations
- Recruitment and Training
- Handling Complaints and Inquiries
- Microsoft Office
- Team Building and Motivation
- Analyzing Profitability
- Cash Handling and Reconciliation
- Critical Thinking
- Loss Prevention
- POS Terminal Operation
- Adaptable to Changing Demands
- Cleaning and Sanitizing
- Menu Memorization
- Seating Assignment Preparation
- Phone Inquiries
- Reservation Documentation
- Hospitality and Accommodation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
Languages
Spanish
Full Professional
Timeline
Pool Server
Chi Chis Restaurant
01.2024 - Current
Hostess
Chi Chi's Restaurant
05.2022 - 01.2024
Key Holder
Platos's Closet
11.2021 - 04.2022
Sales Associate
Forever 21
11.2020 - 10.2021
Line Cook
Panera Bread
04.2019 - 08.2019
Crew Trainer
McDonald's
11.2018 - 08.2021
High School Diploma -
Mount San Jacinto High School
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