Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yazmin Turrubiartes

Cleveland,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Hawthorne Ridge Apartments
Conroe, TX
09.2022 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Maintained building's accounts by collecting rent and utility payments.
  • Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
  • Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Community Manager

Disrupt Management
Porter, TX
04.2021 - 09.2022
  • Developed and implemented strategies to increase community engagement.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Prepared detailed budgets and financial reports for properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Compiled and conveyed operational and financial data to regional manager.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Partnered with maintenance to ensure 5% of vacant apartments are ready at all times.
  • Improved NOI through rent growth and expense management.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
  • Drove facility growth and increased resident morale by planning special activities.
  • Updated resident accounts with latest personal information and recent payments.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.

Leasing Consultant

BH Management Services LLC
Porter , TX
10.2019 - 04.2021
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Increased occupancy from 87% to 96%.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Maintained accurate records of all correspondence with and from tenants.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted background checks on applicants.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Tracked leads using CRM software and followed up with interested parties.

Leasing Manager

BH Management Services
Houston, TX
02.2007 - 07.2012
  • Received, checked and processed applications for new leases.
  • Increased occupancy through dynamic marketing initiatives.
  • Provided potential tenants tours of properties.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Wrote and filed reports each day on current leasing activities.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Licensed Insurance Agent

Fred Loya Insurance
Houston, TX
03.2003 - 07.2008
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Maintained accurate records of client information including contact details and policy changes.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Exceeded company sales goals for new policies.

Education

High School Diploma -

Westbury High School
Houston, TX
05.2003

Skills

  • Sale and Rental Recordkeeping
  • Financial Reporting
  • Monthly Fee and Payment Collection
  • Product and Service Knowledge
  • Complex Problem Solving
  • Team Leadership
  • Documentation and Reporting
  • Verbal and Written Communication
  • Performance Tracking and Evaluation
  • Customer Rapport
  • Computer Skills- MS, Outlook, Excel, Word
  • Yardi/CRM & OneSite Experience
  • Creative and Adaptable
  • Bilingual
  • Detail and Oriented
  • Task Delegation
  • Detail and Oriented
  • Fair Housing Laws Knowledge

Timeline

Assistant Manager

Hawthorne Ridge Apartments
09.2022 - Current

Community Manager

Disrupt Management
04.2021 - 09.2022

Leasing Consultant

BH Management Services LLC
10.2019 - 04.2021

Leasing Manager

BH Management Services
02.2007 - 07.2012

Licensed Insurance Agent

Fred Loya Insurance
03.2003 - 07.2008

High School Diploma -

Westbury High School

Similar Profiles

CREATE PROFILE
Yazmin Turrubiartes