Summary
Overview
Work History
Education
Skills
Timeline
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Yazmine Gonzalez

San Jose,CA

Summary

Motivated individual seeking entry-level customer service role to apply bilingual capabilities across various tasks and enhance hands-on expertise

Overview

2
2
years of professional experience

Work History

Sales Lead

Shoepalace
San Jose, California
01.2025 - Current
  • Streamlined sales processes to improve efficiency and response time to customer inquiries.
  • Resolved customer complaints swiftly, ensuring a positive shopping experience for all clients.
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Picnic Basket

Happy Hollow Park & Zoo
San Jose, California
05.2024 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Babysitter

Sandoval Family
San Jose, California
06.2023 - 05.2024
  • Managed evening and weekend care for toddlers and teenagers.
    Created fun, educational activities to enhance character growth.
    Ensured alignment of activities with parental educational expectations.
  • Engaged children in creative play, fostering imagination and social skills.

Education

High School Diploma -

Learning Post Academy
Santa Clarita, CA
05-2025

Skills

  • Customer service
  • Problem resolution
  • Time management
  • Communication skills
  • Bilingual; English/Spanish
  • Google Workspace (Word,Email)
  • Multitasker; able to manage multiple tasks
  • Team collaboration

Timeline

Sales Lead

Shoepalace
01.2025 - Current

Picnic Basket

Happy Hollow Park & Zoo
05.2024 - Current

Babysitter

Sandoval Family
06.2023 - 05.2024

High School Diploma -

Learning Post Academy

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