Yazmine Hernandez
Las Vegas,NV
Summary
Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature. Reliable with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing patient registrations daily in fast-paced environment.
Overview
8
8
years of professional experience
Work History
General Sales Associate
Wow Carwash
03.2023 - Current
- Implemented creative merchandising strategies that showcased products effectively and attracted customer attention.
- Handled merchandise returns professionally while adhering to company policies and ensuring customer satisfaction.
- Consistently exceeded monthly sales targets through effective product recommendations and upselling techniques.
- Boosted sales revenue by establishing strong rapport with customers and identifying their needs.
- Maintained an organized and visually appealing store environment to facilitate a seamless shopping experience for customers.
- Reduced customer complaints by providing exceptional service and addressing issues promptly.
- Collaborated with team members to execute promotional events, driving store traffic and sales growth.
- Provided expert product knowledge to customers, helping them make informed purchasing decisions that align with their preferences and needs.
- Assisted in the development of marketing materials to promote seasonal offers and special deals, attracting more footfall into the store.
- Managed cash register transactions accurately while maintaining a fast-paced checkout process for optimal customer satisfaction.
- Trained new associates on company policies, procedures, and sales techniques, ensuring consistent performance across the team.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
ER Registrar
Barstow Community Hospital
10.2016 - 01.2023
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Promoted positive work environment through active engagement in team-building activities.
- Contributed to a decrease in patient complaints by implementing effective communication strategies among ER team members.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Processed insurance approval forms for scheduled procedures and office visits.
- Developed professional relationships with interdisciplinary teams to optimize coordination of care for patients requiring specialized services or transfers to other facilities.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
Education
High School Diploma -
Central High School
Barstow, CASkills
- Data Entry
- Computer Literacy
- Accuracy & Precision
- HIPPA
- Sales Reporting
- Sales Strategies
- Email Etiquette
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Cash Handling
- Outgoing Personality
- Relationship Building
- Verbal/written communication
- Flexible Schedule
- Store Opening and Closing
- Meeting deadlines
Timeline
General Sales Associate
Wow Carwash
03.2023 - Current
ER Registrar
Barstow Community Hospital
10.2016 - 01.2023
High School Diploma -
Central High School
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