Yazmine Herrera
Pompano Beach,FL
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
4
4
years of professional experience
Work History
Property Manager
RKW Residential
11.2024 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Property Manager
ZRS Management
04.2024 - 11.2024
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
Assistant Property Manager
RKW Residential
04.2022 - 04.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Attended staff meetings and took extensive notes to share with property manager.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Assistant Community Director
Highmark Residential
11.2021 - 04.2022
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Processed and submitted invoices to corporate.
- Monitored guest access points utilizing key control software to maintain a secure residential environment.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Collected rent and utilities for 844 -unit property and maintained under 2% delinquency rate.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Managed administrative functions like month-end close and contract preparation.
- Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
- Conducted property checks and addressed violations with residents.
Leasing Consultant
Highmark Residential
04.2021 - 11.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Education
Finance -
FIU
Miami,FLAssociate Of Business Administration - Business Administration
Miami Dade College
Miami, FL06.2017
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Eviction procedures
Timeline
Property Manager
RKW Residential
11.2024 - Current
Property Manager
ZRS Management
04.2024 - 11.2024
Assistant Property Manager
RKW Residential
04.2022 - 04.2024
Assistant Community Director
Highmark Residential
11.2021 - 04.2022
Leasing Consultant
Highmark Residential
04.2021 - 11.2021
Finance -
FIU
Associate Of Business Administration - Business Administration
Miami Dade College
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