Yazmine Martinez
Dixon,CA
Summary
Proactive Paraprofessional Educator with extensive experience in classroom support, customer service, and front desk management. Skilled in classroom organization, special needs support, and customer relations, with a proven track record in facilitating seamless operations and enhancing client satisfaction. Bringing strong problem-solving abilities and coordination skills to advance career opportunities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Server/ Cashier
Burrito Express
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Served more then 100 customers between dine-in, pick-up, and to-go orders in one shift successfully.
Paraprofessional Educator
Tremont Elementary
01.2023 - 07.2023
- Successfully Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Was able to facilitate seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers coordinate extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
- Monitored student classrooms and outdoor activities to promote student safety.
- Was able to take care of special needs students and maintain engagement throughout the whole day successfully.
Server/ Cashier
The Frying Pan Sushi
09.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area were prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained a calm and outstanding environment during a full house with more than 100 guests while successfully managing to-go and pick-up orders.
Front Desk Receptionist
Hotel Super 8
08.2022 - 10.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Managed approximately 40 calls and emails during business hours.
Education
Associate of Arts - Psychology
Tarrant County College District
Fort Worth, TX05.2018
Skills
- Classroom Management
- Teaching strategies
- Student Needs Support
- Exceptional Customer Service
- Problem-solving abilities
- Data Entry, Recordkeeping and Documentation
- Money handling abilities
- Coordination
- Staff education and training
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Hobbies
- Strength training
- Hiking
- Reading
Timeline
Server/ Cashier
Burrito Express
07.2023 - Current
Paraprofessional Educator
Tremont Elementary
01.2023 - 07.2023
Server/ Cashier
The Frying Pan Sushi
09.2022 - 01.2023
Front Desk Receptionist
Hotel Super 8
08.2022 - 10.2022
Associate of Arts - Psychology
Tarrant County College District
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