Yazmine Olvera
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Sales Associate
Champs Sporting Goods
10.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Waitress
Al Basha Cuisine
01.2020 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Food Service Worker
Wingstop
07.2022 - 12.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Coach
Oak Lawn Racquet Club
04.2021 - 09.2022
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
Sales Associate
Fashion Five LLC
07.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Education
High School Diploma -
Harold L. Richards High School
Oak Lawn, IL05.2023
Skills
- Customer Service
- Cash Handling Accuracy
- Product and Service Sales
- Google Docs
- Verbal Communication
- Time Management
- Money Handling
- Sales Training
- Issue Refunds
- Available Nights, Weekends and Holidays
Accomplishments
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
Timeline
Sales Associate
Champs Sporting Goods
10.2022 - 10.2023
Food Service Worker
Wingstop
07.2022 - 12.2022
Coach
Oak Lawn Racquet Club
04.2021 - 09.2022
Sales Associate
Fashion Five LLC
07.2020 - 04.2022
Waitress
Al Basha Cuisine
01.2020 - 09.2023
High School Diploma -
Harold L. Richards High School
Similar Profiles
Gettis RoseGettis Rose
Sales Associate at Champs Sporting GoodsSales Associate at Champs Sporting Goods
Alexandra AsheAlexandra Ashe
Sales Associate at Champs Sporting GoodsSales Associate at Champs Sporting Goods
Laizananette TelloLaizananette Tello
Sales Associate at Champs Sporting GoodsSales Associate at Champs Sporting Goods