Yazmine V Romero
Albuquerque,NM
Summary
Reliable individual with 11 years of experience fostering repeat customers through consistent, professional service. Skilled in problem solving, cash sales handling, and bar inventory management. Committed to creating an inviting environment for guests and staff. Seeking an employer to fully leverage my bilingual knowledge and quick learning abilities for exceptional customer service. Looking to enhance leadership skills for the benefit of both employer and team. Eager for growth opportunities within the company.
Overview
14
14
years of professional experience
Work History
Bar Manager/Bartender
Leo's Bar/Nightclub
05.2021 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Created spreadsheets and templates for inventory and profit & loss reports with knowledge of excel and numbers.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- In this roll, I also learned band booking, event coordination, review of sales reports and labor reports, among many other useful skills.
Caseworker
New Mexico HSD
09.2017 - 05.2021
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Monitored case progress for timely completion and compliance with applicable regulations.
Bartender
Santa Ana Star Casino
10.2019 - 03.2020
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Repair Services Inbound Agent
Lowe's
07.2014 - 09.2017
- Take inbound call
- Assist customers in getting service scheduled on major appliances and outdoor power equipment
Customer Advocate
Blue Cross Blue Shield Of New Mexico
10.2013 - 02.2014
- In this position, I was responsible for answering inbound customer calls
- I was responsible for answering customer questions in regards to their accounts
Service Technician
Sprint By Brightstar Wireless
01.2013 - 10.2013
- As a service technician it is my responsibility to repair malfunctioning or damaged device
- As well as meet customer satisfaction, assistance, and accessory sales
Manager- Repair Tech
StricklySkinz
08.2011 - 01.2013
- Interacting with customers and promoting the products that we offer
- I am incharge of promoting sales and customer service
- I also take inventory of all the products and submit orders to the owner
- I also repair iPhones on location
Sales Associate
Macy's
04.2011 - 08.2012
- In this position, I deal one on one with customers in the home department specifically
- Providing them with the best customer service, allowing them to leave content with their purchases
- I also have learned about different fashion styles and brands
Education
Psychology -
Central New Mexico Community College
Albuquerque, NM02.2025
Diploma - undefined
Bernalillo High School
Bernalillo, New Mexico01.2009
Diploma - undefined
Burges High School
El Paso, Texas01.2006
Skills
- Bilingual
- Leadership skills
- Typing
- Microsoft Word
- Microsoft Excel
- Mac Operating System
- Alcohol Certified
- ServSafe compliance
- Outgoing personality
- Time management
- Inventory management
- Responsible alcohol service
- Sales promotion
- Problem-solving
- Staff training
- Issue resolution
- Conflict resolution
- Customer service
- Cash handling
- Event planning
- Security oversight
Activities
- Drama Club
- Activities Coordinator Senior Year In High School
- Street Law
- Sports Manager
- Volunteer Work
Languages
Spanish
Native or Bilingual
Timeline
Bar Manager/Bartender
Leo's Bar/Nightclub
05.2021 - Current
Bartender
Santa Ana Star Casino
10.2019 - 03.2020
Caseworker
New Mexico HSD
09.2017 - 05.2021
Repair Services Inbound Agent
Lowe's
07.2014 - 09.2017
Customer Advocate
Blue Cross Blue Shield Of New Mexico
10.2013 - 02.2014
Service Technician
Sprint By Brightstar Wireless
01.2013 - 10.2013
Manager- Repair Tech
StricklySkinz
08.2011 - 01.2013
Sales Associate
Macy's
04.2011 - 08.2012
Diploma - undefined
Bernalillo High School
Diploma - undefined
Burges High School
Psychology -
Central New Mexico Community College
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