With over two decades of experience in retail management, entrepreneurship, and business administration, I bring a diverse skill set that combines operational excellence, strategic planning, and customer-centric service delivery. My journey began in the fast-paced world of retail, where I honed my leadership abilities across various roles, from Store Supervisor and Department Manager at national retail giants like Walmart and Lowe’s to overseeing efficient non-selling operations and logistics. Transitioning into entrepreneurship, I founded TBS Party Events, transforming it from a local party rental service to a comprehensive event planning and management enterprise, known for its innovative packages and high customer satisfaction ratings. Currently advancing my education with an Associate Degree in Business Administration at South Texas College, I am committed to leveraging my extensive practical experience and academic knowledge to drive operational efficiency, foster team collaboration, and deliver exceptional value to clients and stakeholders.
**Business Founding and Expansion:** Launched TBS Party Rentals and grew it into a successful business offering a broad range of party rental equipment, including tents, tables, chairs, and audio-visual gear to meet diverse event needs.
- **Logistics Coordination:** Oversaw all logistical aspects, including equipment delivery, setup, and breakdown, ensuring smooth processes and high client satisfaction.
- **Vendor Relationships:** Cultivated strategic partnerships with vendors to secure favorable pricing and expand offerings, enhancing customer options.
- **Efficient Booking System:** Developed and implemented an online booking system, increasing operational efficiency and boosting bookings by 75%.
Founded and expanded a thriving party rentals business, offering a comprehensive selection of event equipment, including tents, tables, chairs, audio-visual equipment, and more.
- Managed logistical components such as delivery, setup, and breakdown, ensuring seamless service and satisfied clients.
- Negotiated partnerships with vendors, resulting in discounted rates and expanded inventory options.
- Implemented an online booking system, increasing efficiency and convenience for customers, and boosting reservations by 75%.
- Managed non-selling operations at the store's front end, improving customer shopping experiences and maximizing both sales and profitability.
- Supervised administrative office tasks such as cash deposits, register pulls and loans, and managing exchange and loaner accounts.
- Led efforts in researching discrepancies in shortages and overages, ensuring financial accuracy and corrective action.
- Oversaw operations at the customer service desk, maintaining high levels of customer satisfaction and efficient workflow.
- Coordinated logistics by managing merchandise deliveries and supervising store opening and closing procedures.
- Monitored day-to-day operations throughout the entire store to ensure smooth and efficient functionality.
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*Houston, TX*
- [Dates worked in Houston, e.g., November 2002 – June 2005]
- Initiated career at Walmart as a cashier, showcasing customer service skills.
- Advanced to night stocker, assisting in maintaining efficient inventory systems and store layout.
- Gained diverse experience by supporting bakery operations, ensuring product freshness and quality.
- *Brownsville, TX*
- [Dates worked in Brownsville, e.g., July 2005 – December 2008]
- Led front-end cashier and customer service teams, enhancing workflow and service standards.
- Managed cash office, focusing on financial accuracy and efficient transaction processes.
- Promoted to Department Manager, overseeing department sales and employee performance.
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