Yazmyne Bassett
Bedford
Summary
Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during three years of related experience.
Overview
10
10
years of professional experience
Work History
Broker
Bassett Global Logistics
05.2022 - Current
- Pair customers with freight carriers
- Book Orders and line carriers up for loading; Marketing to attract new customers, pair customers with freight carriers, book orders and line carriers up for loading
Customer Service Representative
Support Service Group
10.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
GC Services Remote
10.2021 - 10.2022
- Contributed to team-based environment to maintain line productivity and meet expected deadlines
- Used established assembly instructions to complete jobs
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging
Customer Service Representative
Remote, Entergy
08.2020 - 09.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Followed up with customers about resolved issues to maintain high standards of customer service
Appointment Setter
Momentum Solar Remote
07.2019 - 01.2020
- Contacting leads
- Utilized social media platforms and targeted outreach techniques to secure high-quality appointments
- Employed advanced CRM tools and data analysis to identify ideal targets and optimize appointment-setting efforts
Dispatcher
Bassett Trucking Company
05.2015 - 01.2017
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Maintained current knowledge of all personnel in field and all completed deliveries or delays
- Monitored dispatch board and adjusted call
Education
High School Diploma - undefined
Natchez High School
Natchez, MS05.2016
Skills
- Cal Center
- Medicare
- Outbound/inbound Calls
- Data Entry
Timeline
Customer Service Representative
Support Service Group
10.2024 - 03.2025
Broker
Bassett Global Logistics
05.2022 - Current
Customer Service Representative
GC Services Remote
10.2021 - 10.2022
Customer Service Representative
Remote, Entergy
08.2020 - 09.2021
Appointment Setter
Momentum Solar Remote
07.2019 - 01.2020
Dispatcher
Bassett Trucking Company
05.2015 - 01.2017
High School Diploma - undefined
Natchez High School
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