Hi, I’m
Ybarbo Cabrera
San Francisco,CA
Summary
Dedicated administrative professional with 3+ years of experience in fast-paced office setting carrying out clerical and customer service tasks. Detailed and precise when entering data, assisting colleagues, and interacting with customers. Skilled at supporting customers with simple and complex needs with professionalism. Responsible, punctual and productive professional when providing logistical support for various projects, programs and initiatives.
Overview
7
years of professional experience
1
Certification
Work History
SF City Rents
Admin Specialist
2021.02 - Current (3 years & 7 months)
Job overview
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
RAE Dance Studios
Front Desk Receptionist
2020.02 - Current (4 years & 7 months)
Job overview
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Monitored office supplies by checking inventory and placing orders.
- Kept accounts in balance and ran daily reports to verify totals.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
U.S. Census Bureau
Administrative Clerk
2020.02 - 2020.10 (8 months)
Job overview
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Produced highly accurate internal and external letters and memoranda.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered data into CSpro system and updated census contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Claires Stores Inc
Assistant Manager
2019.02 - 2020.02 (1 year)
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Anatolian Kitchen
Restaurant Manager
2016.08 - 2019.02 (2 years & 6 months)
Job overview
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
San Francisco State University , San Francisco, CA
Master of Arts from International Relations And Affairs
12.2024
University Overview
- Joined the SF State Scholars Program - Simultaneously working to earn my Bachelors and Masters degrees.
- Dean's List: Spring 2023 and Summer 2023
- 3.8 GPA
San Francisco State University , San Francisco, CA
Bachelor of Arts from International Relations
12.2023
University Overview
- Continuing education in International Relations & Global Studies
- Dean's List: Spring 2022, Fall 2022, Spring 2023, and Summer 2023
- Member of San Francisco Hillel
- Member of La Raza Student Organization
- 3.8 GPA
City College of San Francisco , San Francisco, CA
Associate of Arts from International Relations And Affairs
12.2021
University Overview
- Dean's List : Fall 2020, Spring 2021, Summer 2021, and Fall 2021
- Member of San Francisco Hillel
Conroe High School , Conroe, TX
High School Diploma
06.2016
University Overview
- Awarded AP Scholar with Honors 2015 & 2016
- Elected to Vice President of Chinese Honor Society in 2015 & 2016
Skills
- Courteous and Professional
- Administrative Support
- Attention to Detail
- Prioritization and Time Management
- Computer Proficiency
- Research and Data Analysis
- Positive Attitude and Energetic
- Records Management
- Documentation and Reporting
- Customer Service-Oriented
- Data Entry and Database Software
- Multi-Line Phone Systems
- Accounting and Billing Software
Certification
- First Aid Training - 2022 (Recertified)
- Crisis Response Training - 2023
- TABC Certified- 2022-2024
- Student Success Mentor Training - 2023
Languages
Ladino
Limited Working
Timeline
Admin Specialist
SF City Rents
2021.02 - Current (3 years & 7 months)
Front Desk Receptionist
RAE Dance Studios
2020.02 - Current (4 years & 7 months)
Administrative Clerk
U.S. Census Bureau
2020.02 - 2020.10 (8 months)
Assistant Manager
Claires Stores Inc
2019.02 - 2020.02 (1 year)
Restaurant Manager
Anatolian Kitchen
2016.08 - 2019.02 (2 years & 6 months)
San Francisco State University
Master of Arts from International Relations And Affairs
San Francisco State University
Bachelor of Arts from International Relations
City College of San Francisco
Associate of Arts from International Relations And Affairs
Conroe High School
High School Diploma
- First Aid Training - 2022 (Recertified)
- Crisis Response Training - 2023
- TABC Certified- 2022-2024
- Student Success Mentor Training - 2023
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